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| 16:32.47 | ericxui | quick question for anyone who is listening- my asterisk just crashed and I have the backtrace.txt file with the bt and bt full and info thread, etc. Do I just throw that up in the issues.asterisk.org JIRA platform? I didnt want to post something in the wrong arena |
| 16:45.44 | sgriepentrog | ericxui: yes, that's exactly what to do. Here are the full set of instructions: https://wiki.asterisk.org/wiki/display/AST/Getting+a+Backtrace |
| 16:54.08 | ericxui | I did read them - just double checking with the in crowd - thanks! |
| 17:53.05 | newtonr | ericxui, thanks for re-attaching the debug. |
| 17:54.35 | newtonr | ericxui, so this crash happened the one time and you are not sure if you can reproduce it correct? |
| 17:57.01 | ericxui | oh hey newtonr! - That's correct |
| 17:58.16 | newtonr | ericxui, Cool. I'm guessing you didn't have a log running with "DEBUG" type messages? Probably not as most don't run that during production. |
| 17:58.33 | newtonr | ericxui, hey! :) |
| 17:59.33 | ericxui | No I dont run it with DEBUG messages. Just the normal Verbose 3 and DTMF |
| 17:59.42 | newtonr | mjordan, do you have a minute to look at ericxui 's backtrace on https://issues.asterisk.org/jira/browse/ASTERISK-24403 to see if it will be useful for investigation. |
| 18:00.16 | newtonr | ericxui, No worries. It can be helpful, but DEBUG is extremely verbose, so most don't run it all the time. |
| 18:00.44 | ericxui | yeah - I was advised against it when setting things up for the production server |
| 18:01.46 | ericxui | only logging -> messages => notice,warning,error |
| 18:03.05 | mjordan | newtonr: backtrace is fine |
| 18:04.16 | newtonr | mjordan, thanks! |
| 18:04.21 | mjordan | the crappy part about this is that it was during a provisional keepalive (OPTIONS ping), and - for whatever reason - the header was out of bound on the built up message. That's ... sort of not supposed to happen. Interestingly, I've seen something similar one other time, but we weren't able to get any more info |
| 18:04.31 | mjordan | any way we could get a debug log leading up to that as well? |
| 18:04.43 | mjordan | ericxui: if you can run your system with a debug log in case it happens again, that'd be awesome |
| 18:04.53 | mjordan | this is sufficiently weird that reproducing it is going to be pretty tough |
| 18:05.03 | mjordan | otherwise, the backtrace at least provides a good starting point |
| 18:05.44 | newtonr | This is the first time he got the crash, but maybe ericxui can find a way to reproduce it |
| 18:06.23 | ericxui | whats the system load for sending debug to the message log? |
| 18:06.37 | ericxui | or should I say, when is it advisable not to have it enabled |
| 18:07.16 | Qwell | ericxui: mostly it'd be a disk space thing over a sufficient period of time |
| 18:07.57 | newtonr | and how extreme the output is really depends on what the calls are doing. |
| 18:08.34 | newtonr | ericxui, you might just turn debug logs on while call volume is really low and take a look at the load and watch the log size growth. |
| 18:08.43 | mjordan | what Qwell said |
| 18:09.41 | ericxui | alright, I'll throw the DEBUG on tonight and see the size of the growth. Truthfully, I am hoping it doesnt happen again during normal business hours |
| 18:10.42 | ericxui | I wouldnt even know where to begin to reproduce to be honest as it appeared to be random and you have any/all logging info I would be looking through to get a reproduction point of reference |
| 18:11.09 | mjordan | ericxui: there's instructions on the wiki for setting up a debug log |
| 18:11.22 | mjordan | goes to get the link |
| 18:11.36 | mjordan | https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information |
| 18:11.46 | mjordan | If it doesn't happen again, no worries. But if it does, that information will help a lot. |
| 18:15.29 | newtonr | ericxui, with running 1.8.22, you might also look at all the issues fixed between there and the latest minor in 1.8, (1.8.31) to see if you want to go ahead and upgrade. The issue may already be fixed and there may have been some security fixes that you want. |
| 18:17.31 | ericxui | netwonr, true! I just hate upgrading and leaving a problem behind without identifying the problem. I like knowing, we call this problem X and it has been fixed with patch Y |
| 18:17.48 | ericxui | so that it doesnt creep up later in life |
| 18:18.16 | newtonr | ericxui, I agree! |
| 18:19.14 | ericxui | do you guys recommend a separate debug logfile where I only send DEBUG to it, or should it incorporate the other warning, notice, error, etc |
| 18:19.55 | newtonr | The way the wiki instructions have you do it is fine. All together. |
| 18:20.14 | newtonr | It is pretty simple to separate it out after the fact if necessary. |
| 18:21.11 | ericxui | true, i just wasnt sure if best practices has it have me with a 'message' log with error, notice, warning and a 'myDebug' log with 'message' + DEBUG |
| 18:24.09 | newtonr | For our purposes, following the wiki instruction is good. |
| 18:25.41 | ericxui | sounds good! You guys are awesome! Thanks for the help and I shall report back if it happens again! |
| 18:32.06 | newtonr | ericxui, thanks I modified and opened up the issue. |
| 18:32.13 | ericxui | thanks |
| 18:32.24 | ericxui | what does the "is a clone of" thing mean |
| 18:33.08 | newtonr | thats a link to an internal clone we (Digium) use for tracking our workflow. It is safe to ignore. Any relevant updates will be made to the ASTERISK issue. |
| 18:33.48 | ericxui | I got it. |
| 18:38.05 | newtonr | ericxui, and my public service announcement to you is that 1.8.X is security fix only on the 21st of this month and End of Life that same day next year. So you'll want to be preparing to move to 11 or 13 at some point soon. |
| 18:38.10 | newtonr | :) |
| 18:38.26 | newtonr | https://wiki.asterisk.org/wiki/display/AST/Asterisk+Versions |
| 18:38.37 | newtonr | That shows the whole lifetime schedule. |
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