| 11:22.53 | *** join/#asterisk-doc Alric (n=nbowyer@wireless-062.1stel.com) |
| 11:46.57 | Alric | yo quiero taco bell! |
| 12:16.47 | ctooley | morning |
| 13:01.33 | *** join/#asterisk-doc jsmith (n=jsmith@000-143-916.area3.spcsdns.net) |
| 13:01.34 | *** mode/#asterisk-doc [+o jsmith] by ChanServ |
| 13:11.17 | file | jsmith: !!! |
| 13:11.30 | jsmith | Good morning file... |
| 13:11.47 | jsmith | I think that was a new record though... I was here for 10 minutes before being noticed :-) |
| 13:13.17 | file | I was looking at code >_< |
| 13:18.38 | file | bugs is being awfully slow though :\ |
| 13:20.33 | file | everything is being slow >_< |
| 13:50.34 | jsmith | ~monday file |
| 13:50.40 | jsmith | ~monday |
| 13:50.40 | jbot | extra, extra, read all about it, monday is when everything breaks for no apparent reason, creating so many problems that it takes you until friday to get back to normal. at which point one more thing breaks that takes you the whole weekend to fix |
| 13:50.52 | jsmith | ~mondays |
| 13:50.52 | jbot | Sounds like _somebody_'s got a case of the Muhhndays! |
| 13:51.44 | file | bleh |
| 13:53.00 | ctooley | bleh, I walked into a Monday of "everything broke over the weekend, didn't you get the email?" |
| 13:53.25 | ctooley | Because I have nothing better to do over the weekend than sit in front of my computer... of course. |
| 13:53.44 | jsmith | You too, eh? |
| 13:53.52 | file | poor jsmith and ctooley :( |
| 13:54.36 | jsmith | Instead, I poured concrete, made four (count them!) trips to the airport, and was going to mow the weeds around my house, but then it rained |
| 13:55.05 | ctooley | We did have a customer switch fail over the weekend and I was able to solve that via my cell phone. No one deemed it necessary to call me though when we lost 23 servers for our major platform. |
| 13:56.52 | ctooley | No big deal, only about 50,000 minutes of traffic in the 30 minutes it was down. |
| 13:57.09 | file | jsmith: four? |
| 13:57.39 | file | ctooley: do they bother you over the small stuff but not over the large stuff? |
| 13:58.31 | jsmith | file: Long story... involving a mother-in-law, bad weather, bad traffic, country music, US Airways, and a lack of common sense |
| 13:58.59 | file | eep |
| 13:59.35 | ctooley | file, well of course. I had absolutely no way to do anything at all about the customer switch other than call someone else. The 23 servers though... I could at least gotten routing to on secondary backup site. |
| 14:00.19 | ctooley | s/could/could have/ |
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| 14:49.30 | *** join/#asterisk-doc Alric (n=nbowyer@masq.hyperusa.com) |
| 15:01.10 | jsmith | Hey Alric |
| 15:01.31 | jsmith | Alric: I didn't mean to leave you hanging the other day... my internet connection died, and then I had to leave |
| 15:02.33 | file | it's 12PM! |
| 15:02.43 | Alric | Its only 10am :( |
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| 15:21.35 | Alric | Yay. |
| 15:22.00 | Alric | A relatively calm, smooth transition due to testing and beating new things with a stick before tossing them to the wolves (real users). |
| 15:23.00 | jsmith | Alric: Wow.... feels nice, doesn't it? |
| 15:25.32 | Alric | Yeah |
| 15:25.45 | Alric | The only thing I haven't touched is CDRs. And I know how those changed so I can compensate easily. |
| 15:26.13 | Alric | but I am tired and haven't slept in over 24 hours, so my efficiency in doing anything is greatly diminished. |
| 15:26.52 | ctooley | Ugh, it's only 10:30 and I'm already starving. Not good. |
| 15:27.32 | Alric | I'm hungry too. |
| 15:27.42 | Alric | THinking of the Chinese food I'm going to be eating in an hour and a half. |
| 15:27.52 | Alric | (Right after I get off work for the day. ftw.) |
| 16:26.10 | *** join/#asterisk-doc Yourname` (n=chatzill@76-10-128-178.dsl.teksavvy.com) |
| 16:26.41 | Yourname` | Hi, queues are making me go wild. Especially when I type "show queues", it gives all these different values, like (dynamic) (Invalid) (Not in use) -> and I can't find any documentation telling me what these words mean on the CLI : Re: http://pastebin.ca/672468 |
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| 17:25.49 | jsmith | Yourname`: I can help answer those questions for you. |
| 17:26.27 | Yourname` | Thanks jsmith |
| 17:27.01 | jsmith | Yourname`: Dynamic means that the queue member was added dynamically, either through the dialplan (AddQueueMember) or the manager interface |
| 17:27.24 | Yourname` | Did it through the dialplan as an extension |
| 17:27.25 | jsmith | Yourname`: Invalid means that app_queue was loaded before chan_sip (in your case) |
| 17:27.43 | jsmith | Yourname`: Not in use means that queue member isn't currently on a call |
| 17:27.58 | jsmith | Paused means the queue member has paused themselves |
| 17:28.53 | Yourname` | jsmith: Not in use, queue member is logged in to the queue, but currently isn't on a call, correct? |
| 17:29.01 | jsmith | Correct |
| 17:29.18 | Yourname` | jsmith: Changed the invalid by doing a preload chan_sip.so in modules.conf, so thankfully that's gone |
| 17:29.25 | Yourname` | Great, thank you! |
| 17:29.34 | Yourname` | Would you be able to help me out with a few more questions, please? |
| 17:29.44 | jsmith | Well, as file keeps reminding me... a "load" in modules.conf should be sufficient |
| 17:29.54 | jsmith | Sure... I'll be in and out of the channel here, but go ahead and ask |
| 17:30.15 | jsmith | Or, even better, ask me in #asterisk, so others can learn too |
| 17:30.35 | Yourname` | I've been on asterisk with these questions for a week now, no one seems to know much about queues in 1.4 |
| 17:30.47 | Yourname` | I've received immense help on other topics from #asterisk though. :) |
| 17:31.33 | Yourname` | Well, basically, I'm trying to get a picture perfect output when I do "agent show", expecting to see how many agents who logged in are online, etc. |
| 17:32.00 | Yourname` | Then, 'show queues' also being neat and clean where it's not interchanged between SIP/30 and Agent/30.. |
| 17:32.15 | jsmith | Well, the first thing you need to realize is that there's a difference between an "agent" and a "queue member" |
| 17:32.32 | jsmith | In that pastebin example, you have 30 dynamically added queue members. |
| 17:32.37 | Yourname` | My current CLI output for show queues is.. http://pastebin.ca/672559 |
| 17:33.06 | jsmith | There, you have both static queue members and agents |
| 17:33.43 | Yourname` | jsmith: Static being Agent/30 and dynamic being SIP/30? |
| 17:33.55 | Yourname` | err, other way around? |
| 17:34.01 | jsmith | No, static being SIP/30 and agent being Agent/30 |
| 17:34.05 | jsmith | Agents log in and out |
| 17:34.13 | jsmith | Static members don't log in and log out |
| 17:34.27 | jsmith | (but static members can be added/removed/paused/unpaused) |
| 17:34.46 | Yourname` | Gotcha. |
| 17:35.04 | Yourname` | So since I use aqm, for logging in and out of the queue for the agents, there is no need for these static agents? |
| 17:35.31 | jsmith | Yes, if you're using AQM to add queue members, there *may* be no need for Agents at all |
| 17:36.11 | Yourname` | Hm. |
| 17:36.19 | Yourname` | Atleast until I learn a little more on the differences, heh |
| 17:36.33 | Yourname` | Meanwhile, to remove the static agents, I just remove them from agents.conf, right? |
| 17:36.53 | jsmith | No, you remove them from queues.conf |
| 17:37.12 | jsmith | (well, removing them from agents.conf *completely* removes them, while removing them from queues.conf just takes them out of a particular queue) |
| 17:37.15 | *** join/#asterisk-doc davevg-btwtech (n=davevg@nj-67-76-177-147.sta.embarqhsd.net) |
| 17:37.39 | Yourname` | (and then when they dial the AQM extension with that particular queue as context, they get logged in to that queue, right?) |
| 17:38.01 | jsmith | No |
| 17:38.09 | jsmith | They get *added* to that queue... |
| 17:38.33 | Yourname` | Ok.. |
| 17:38.35 | jsmith | Again, only *agents* log in and out (and they do that using the AgentLogin and AgentCallbackLogin applications) |
| 17:39.00 | Yourname` | Yeah, I started using AQM/RQM because I didn't want to use AgentLogin and AgentCallbacklogin |
| 17:39.21 | jsmith | Right... which means you probably have no use whatsoever for agents at all |
| 17:39.27 | Yourname` | So, I guess I can completely ditch the static agents! |
| 17:39.42 | Yourname` | Yup, seemingly not, other than it complicating things for me so far. |
| 17:40.09 | Yourname` | Let me try removing them and see how it goes |
| 17:41.35 | Yourname` | Oh, wow, queue show is not showing Agent/15 (dynamic), etc |
| 17:41.49 | Yourname` | But agent show still doesn't tell me how many are online or not. |
| 17:41.56 | Yourname` | Oh wait, agent show is probably for static agents? |
| 17:59.12 | Yourname` | Hmm, after removing the statics.. that's what had happened. But now that logins were done, it's http://pastebin.ca/672591 |
| 18:22.26 | davevg-btwtech | i think the Agent/* are from your testing before when you forced the Agent/${callerid(num)} |
| 18:35.15 | Yourname` | Hmm |
| 18:35.20 | Yourname` | But I did a restart though.. |
| 18:35.26 | Yourname` | That should clear it all, no? |
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