| 00:10.54 | avb | Hsilamot: https://www.freshports.org/misc/dahdi/ seems its in ports |
| 00:12.28 | Hsilamot | thanks, but, i was asking here because all the info i can find is years old, the link you sent is way back from 2010.. |
| 00:19.42 | hdon | Hsilamot: just build from source |
| 00:20.35 | Hsilamot | i'm new into the bsd, but i tought you couldn't just build from the source that is made for linux boxes |
| 00:21.33 | hdon | Hsilamot: when i write software, i choose the platforms i want to support, and make sure it builds and runs correctly on all of them. |
| 00:21.56 | hdon | Hsilamot: rather than my source code being specific to a single platform, there are branches that apply to each platform where platform-specific code needs to be |
| 00:22.48 | Hsilamot | well, i don't mean to be rude, but, that doesn't help me, unless you tell me that you are a developer of asterisk and that the source of asterisk is optimized for bsd |
| 00:24.04 | hdon | Hsilamot: i would try it and see how it goes |
| 00:24.32 | drmessano | Hsilamot: Asterisk installs and runs on FreeBSD |
| 00:24.46 | drmessano | Only issue would be DAHDI and there should be ways around that |
| 00:24.52 | Hsilamot | my boss's a d**** i have to work on a production server and "get it right" the first time |
| 00:25.05 | drmessano | But DAHDI isn't need unless you have TDM cards |
| 00:25.10 | Hsilamot | lol, Dahdi is the main reason why they want asterisk |
| 00:25.20 | hdon | Hsilamot: tell him to hire an asterisk expert then |
| 00:25.25 | Hsilamot | they have PSTN "cards" |
| 00:25.26 | drmessano | Then google it |
| 00:25.50 | drmessano | https://downloads.asterisk.org/pub/telephony/dahdi-freebsd/ |
| 00:25.55 | Hsilamot | the idea is precisely to put a gatewayu for the PSTN lines on the site so the main pbx can access them |
| 00:25.59 | drmessano | First google hit for "DAHDI FreeBSD" |
| 00:26.02 | drmessano | Imagine that |
| 00:26.13 | Hsilamot | yeah,.... 2012.... |
| 00:26.18 | drmessano | So? |
| 00:26.31 | drmessano | Its DAHDI |
| 00:26.42 | drmessano | The tech hasn't changed in 20 years |
| 00:26.45 | Hsilamot | but doubt it would work with asterisk 13 |
| 00:27.15 | Hsilamot | so you are basically saying i can trust this 6 year old software? |
| 00:27.18 | drmessano | DAHDI doesn't work with Asterisk |
| 00:27.24 | drmessano | Asterisk works with DAHDI |
| 00:27.28 | drmessano | There is a difference |
| 00:27.31 | Hsilamot | fair point |
| 00:28.02 | drmessano | Hence Asterisk 13 needs to compile the needed modules for that version |
| 00:28.05 | drmessano | So try it and see |
| 00:28.26 | Hsilamot | so in that manner of thinking, should i build dahdi first then asterisk? |
| 00:28.36 | drmessano | You always build DAHDI then Asterisk |
| 00:28.44 | drmessano | ALWAYS.. every platform |
| 00:29.04 | Hsilamot | sorry, my experience with asterisk until now is with freepbx which, as you know, is already built |
| 00:29.37 | *** join/#asterisk d_ferdi (~Miranda@77-64-174-132.dynamic.primacom.net) |
| 00:30.43 | d_ferdi | hello, i have a big problem with asterisk on authentication for outgoing calls. asterisk use the dialed nummer instead of the username in the auth uri for authentication!!! |
| 00:31.21 | drmessano | Hsilamot: You need to start reading setup guides ASAP |
| 00:31.57 | Hsilamot | i'm only doing this because my boss is a cheaphead and won't hire a professional, and i really need a new job |
| 00:32.10 | d_ferdi | it is impossible to make an outgoing call with gmx |
| 00:34.02 | hdon | Hsilamot: those bosses are everywhere |
| 00:34.13 | hdon | Hsilamot: but good bosses are also many places |
| 00:34.21 | hdon | Hsilamot: does he own the company? |
| 00:34.32 | Hsilamot | hdon: dreamcrusher |
| 00:34.37 | Hsilamot | yeah, |
| 00:34.52 | Hsilamot | and i hate the "look this is cheaper" solution ideas |
| 00:35.23 | Hsilamot | we had an avaya pbx and sold it in favor of the freepbx on a cloud server |
| 00:36.14 | drmessano | Well, Avaya is out of business |
| 00:36.21 | drmessano | So I dont see that as being a problem |
| 00:36.33 | drmessano | FreePBX on a cloud server is fine |
| 00:37.46 | Hsilamot | there's still a lot of sales of avaya systems here in mexico |
| 00:37.57 | Hsilamot | Well, it's fine if you put it on a good server |
| 00:38.23 | Hsilamot | but this guys decided to buy a 6 USD server which barely has enough ram to sustain the OS |
| 00:38.52 | Hsilamot | management is nearly impossible, SSH into the server is a "good luck getting a pty available" and call drops are a nightmare |
| 00:46.11 | *** join/#asterisk alpartis (~alpartis@cpe-2606-A000-71D0-5500-1E1B-DFF-FE6B-581.dyn6.twc.com) |
| 00:47.13 | [TK]D-Fender | drmessano> Well, Avaya is out of business <- missed hearling about that. how long ago? |
| 00:48.41 | [TK]D-Fender | Chapter 11 it seems. NOt "totally" dead, but probably an extended death-rattle |
| 00:49.21 | drmessano | No, not totally dead. But I wouldn't buy a 2 year extended warranty |
| 00:49.42 | [TK]D-Fender | I'm sure THEY'D like to have a 2-year gaurantee :p |
| 00:49.57 | [TK]D-Fender | #peril |
| 00:50.04 | Hsilamot | well, chapter 11 sometimes,,,, sometimes,, can bring back a company, but, yeah, normally is the Defibrilator on a hearth disseased patient.... giving him a few more days to live |
| 00:50.53 | [TK]D-Fender | It can when management is the problem and not the nature of your industry phasing you out |
| 00:51.18 | [TK]D-Fender | Avaya bought Nortel which was in a similar state. |
| 00:51.33 | [TK]D-Fender | Proving "you are what you eat" |
| 00:51.54 | drmessano | You know it worked so well for Blackberry |
| 00:51.59 | [TK]D-Fender | Man ... I've totally got it going on today... |
| 00:52.28 | drmessano | But hey |
| 00:52.37 | drmessano | We finally got BBIM on IOS and Android |
| 00:52.40 | Hsilamot | the problem with avaya, as far as i see it, which, btw, i only had experience with a single pbx box, no more, is that they are 100% propietary, they support is way to expensive, and the fact that you, like old PSTN networks need a separate network for them while with Asterisk you have a wide range of clients to choose, VLAN's and lots of neat things |
| 00:52.43 | [TK]D-Fender | Is BB still "alive"? |
| 00:52.48 | drmessano | Except, no one has BB devices |
| 00:52.56 | drmessano | Yes, still selling handsets |
| 00:53.00 | drmessano | and software apparently |
| 00:53.11 | Hsilamot | [TK]D-Fender: yeah,,, somewhat, but i think they are building on android base now |
| 00:53.24 | drmessano | They're selling device management solutions |
| 00:53.36 | drmessano | Basically BES but for handsets people actually buy now |
| 00:54.10 | Hsilamot | yeah but they don't have really anything to sell, i mean, with google's MDM and other MDMs on the market... hard to keep that bussiness |
| 00:54.11 | drmessano | Their market is more selling handsets that go with the device management stuff |
| 00:54.26 | [TK]D-Fender | An Ex-boss made be buy him a BB PassPort. Was a fucking piece of shit that was nothing but trouble. He got shit-canned and we got stuck with a locked phone (that I don't think anyone should want anyway) |
| 00:54.37 | drmessano | Yes, but theirs is sold as a complete solution. Some people still pay a premium for that shit |
| 00:54.53 | [TK]D-Fender | I'm stuck on this temporary iPhone I hate until my contract comes due in 2 months |
| 00:55.07 | Hsilamot | iPhone hater? |
| 00:55.14 | drmessano | Like I would imagine Trump International would buy BB MDM and a bunch of Blackberry branded Androids |
| 00:55.27 | Hsilamot | ^ |
| 00:55.30 | [TK]D-Fender | Fuck fruit-based technology |
| 00:55.34 | drmessano | Because it all comes in one box |
| 00:56.02 | Hsilamot | i liked iphones, so easy to manage, basically 0 support required |
| 00:56.08 | drmessano | ^ that |
| 00:56.19 | Hsilamot | all the iphones our company has issued never come back to my hands unless they are basically destroyed |
| 00:56.34 | drmessano | Im tired out from the 3 idevice holy wars I have this weekend, but Apple users never come back for help |
| 00:56.48 | Hsilamot | up until now.... |
| 00:56.49 | drmessano | I cut them loose, hear back in 2 years when its upgrade time |
| 00:56.56 | Hsilamot | We have 4 iphone X |
| 00:57.00 | Hsilamot | pieces of..... s**** |
| 00:57.06 | drmessano | Well |
| 00:57.08 | drmessano | To be fair |
| 00:57.17 | Hsilamot | and the iphone 8 is also giving us trouble |
| 00:57.18 | drmessano | the iPhone X is a gen 1 prototype for all their new shit |
| 00:57.25 | Hsilamot | alongside the ios11 in the ip7 |
| 00:57.30 | drmessano | I wouldnt have expected a lot of things to work well |
| 00:57.39 | Hsilamot | i'm hating ios11 so far |
| 00:57.49 | drmessano | All the 2018 iDevices will be improvements on iPhone X tech |
| 00:57.53 | Hsilamot | too many bugs.... now i feel like i'm managing android devices |
| 00:57.56 | [TK]D-Fender | My 2 digital mixer apps don't run on iPhone. No multi-tasking. No pop-up chat heads over other apps. No widget integration for my awesom calendar app. Google contacts don't sync quite right. |
| 00:58.21 | drmessano | You need a different account for Google Sync |
| 00:58.32 | Hsilamot | [TK]D-Fender: fair enough, but for the "normal" user, or not so "techy" iphone was perfect |
| 00:58.47 | Hsilamot | i did never had any trouble with google sync actually |
| 00:59.09 | [TK]D-Fender | This phone (5C) feels DUMB. Idiot phone for idiots who can only think about 1 thing at a time. |
| 00:59.13 | drmessano | I always add a CardDAV account for Google Contacts and turn off the contact sync on the main account |
| 00:59.23 | Hsilamot | the bug that is making me pull my hair off is the ip7+ / ip8+ random freezes |
| 00:59.23 | drmessano | So it syncs all the fields appropriately |
| 00:59.38 | [TK]D-Fender | I had EVERYTHING on my NExus 6P. Then it freakishly hit a boot loop and I haven't been able to recover it |
| 00:59.51 | Hsilamot | [TK]D-Fender: LOL we have 5c's, for the daughters of the high bosses |
| 01:00.03 | drmessano | But I am out of holy water, so I will leave it at that |
| 01:00.10 | [TK]D-Fender | And the newest Pixel 2 series and some SAmsungs have ditched the headphone jack like Apple, and fuck ALL of that shit. |
| 01:00.16 | Hsilamot | oh yeah, you gotta LOOOOOVE the iOS backups, |
| 01:00.36 | drmessano | Whats wrong with the backups? |
| 01:00.43 | drmessano | A backup saved my ass yesterday |
| 01:01.01 | Hsilamot | "Oh, i dropped my phone in the hotel's pool" -- "ok, give me 20 minutes, there you go, new iphone, same exact layout and everything like you had it" |
| 01:01.11 | Hsilamot | no i honestly love the iOS backups |
| 01:01.24 | drmessano | Oh gotcha |
| 01:01.28 | drmessano | Yeah |
| 01:01.40 | Hsilamot | they Literally forget they ever changed the phone |
| 01:01.58 | drmessano | So I took my iPhone 6s in yesterday for a new battery.. Not because of Battery Derangement Syndrome, but I knew the battery was hosed |
| 01:02.07 | drmessano | and now it's $29, decided to pounce |
| 01:02.09 | Hsilamot | later they are claiming about the bill in their paychecks "i neved changed the phone, you gave me my old phone back" |
| 01:02.13 | drmessano | Dropped my phone off, came back 2 hours later |
| 01:02.39 | drmessano | They came out with my busted phone and a new one.. They cracked the screen during the battery swap, so here's your new phone |
| 01:02.51 | Hsilamot | lol |
| 01:02.53 | Hsilamot | gotta love the US |
| 01:03.01 | drmessano | I wasnt even expecting they were going to swap the battery AT ALL yesterday.. I drove up there to get on the LIST |
| 01:03.02 | Hsilamot | i worked for a couple of call centers here on mexico |
| 01:03.07 | Hsilamot | answering US support calls |
| 01:03.14 | drmessano | So my backup was a day old |
| 01:03.21 | drmessano | But, it was there |
| 01:03.24 | Hsilamot | always backup before going to theese places lol |
| 01:03.38 | drmessano | I wasnt even expecting they were going to swap the battery AT ALL yesterday.. I drove up there to get on the LIST |
| 01:03.40 | drmessano | ^^^^^ |
| 01:03.46 | drmessano | They told me the wait was a week for the battery |
| 01:04.29 | Hsilamot | i had this call, a customer, faulty phone, a factory faulty phone, and i was like "ok yoour phone warranty is over, but, you still have the accidental damage coverage... i'm" i was interrupted by a "clash" on the background "whoops, i think i dropped my phone accidentally" |
| 01:04.32 | drmessano | As in, I know a guy there, who told me "We dont have batteries, you need to come get on the list so we can order them.. we've been swamped with battery swaps this week" |
| 01:04.48 | drmessano | So I didnt even bring my iPad out with me for email backup |
| 01:04.48 | Hsilamot | are you talking about an apple store? |
| 01:04.51 | drmessano | Yes |
| 01:04.56 | Hsilamot | wow |
| 01:05.04 | Hsilamot | that's the kind of thing i expect to happen in mexico |
| 01:05.12 | Hsilamot | I have been to apple stores in the US |
| 01:05.14 | drmessano | People have flipping their shit over the $29 6s batteries |
| 01:05.20 | Hsilamot | instant attention, immediate replacement if neccesary |
| 01:05.25 | drmessano | So he thought they were out |
| 01:05.44 | Hsilamot | here on mexico is LEAVE YOUR PHONE, and come back in 3 days, oh, stil not here, came back in 2 days, still not here.... |
| 01:05.56 | drmessano | They had to set up an express line to merely sign people up for the batteries.. nevermind swapping them |
| 01:06.16 | drmessano | So yeah.. I had ZERO expectation. I wasnt being stupid |
| 01:06.26 | Hsilamot | yeah... $29 for a swap... apple is making money even after people finding out about the purposedly slowed down CPU Speeds |
| 01:06.29 | drmessano | Even he was surprised they had the batteries |
| 01:06.53 | drmessano | Yeah, lets not go into arguing about the throttling |
| 01:06.55 | Hsilamot | gotta admire them for that, they find new ways to squeeze the dollars out of their customers |
| 01:07.06 | drmessano | It's not like any other OEM doesnt build in workarounds for issues |
| 01:07.21 | drmessano | They throttle devices with ageing batteries |
| 01:07.26 | drmessano | I have no problem with that |
| 01:07.28 | Hsilamot | yeah, you're right, i guess in their favor they did came clean pretty fast |
| 01:07.52 | drmessano | But the fucking Redditards decided this was a scandal |
| 01:07.57 | drmessano | because its apple |
| 01:08.03 | drmessano | So, fuck fucking retard mode |
| 01:08.09 | drmessano | So, full fucking retard mode |
| 01:08.10 | Hsilamot | well, it's the price for being "top" on expectations |
| 01:08.16 | drmessano | Sure |
| 01:08.43 | Hsilamot | with their profit margins i wouldn't be bothered to be on the spotlight if i had that kind of profits |
| 01:09.03 | drmessano | Right.. and if people want to panic and buy $29 batteries, bring it |
| 01:09.17 | Hsilamot | i only imagine TK thinking "is the appletard conversation almost over??" |
| 01:09.38 | drmessano | Yeah |
| 01:09.40 | [TK]D-Fender | ahNo |
| 01:09.44 | drmessano | Thats 99% of Freenode |
| 01:09.50 | [TK]D-Fender | I can personally hate it. If someone else wants it... hey whatever |
| 01:09.55 | Hsilamot | lol |
| 01:10.03 | drmessano | Then to give them ammo |
| 01:10.06 | drmessano | I say shit like |
| 01:10.07 | Hsilamot | good old irc, free speech for everyone |
| 01:10.13 | [TK]D-Fender | Doesn't do what I need. Only slows me down. |
| 01:10.15 | drmessano | "I get notifications on my Apple Watch" |
| 01:10.17 | drmessano | and they go |
| 01:10.28 | drmessano | "Apple Watch? FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFf" |
| 01:10.39 | drmessano | Stroke out a little, then go off |
| 01:10.41 | Hsilamot | and hell breaks loose |
| 01:10.44 | drmessano | Yep |
| 01:11.02 | drmessano | I'm an Apple zealot because I like my working devices |
| 01:11.13 | drmessano | Apparently I also camp out when new phones come out |
| 01:11.17 | drmessano | But |
| 01:11.24 | drmessano | I have this web portal at my work |
| 01:11.30 | drmessano | Where I order my phone |
| 01:11.33 | drmessano | Tent is optional |
| 01:11.39 | Hsilamot | [TK]D-Fender: i personally use iphone, but it's more the "i really really don't want to spend time setting the phone up" since i almost spend all my time in front of a PC so phone is only a "emergency" and with VNC i have about everything i need |
| 01:12.11 | drmessano | Just like this gentleman I am helping with some VoIP issues |
| 01:12.24 | drmessano | He traded his iPhone for some Android something |
| 01:12.25 | Hsilamot | yeah, i didn't bought the ip8 or x, for the x i knew it was a first gen phone, but the ip7 has really left me dissapointed in the brand |
| 01:12.33 | drmessano | Mainly because he could swap batteries |
| 01:12.42 | drmessano | He bought 3 batteries off ebay for it |
| 01:12.54 | Hsilamot | and an external charger i would guess |
| 01:13.04 | drmessano | Android update comes out that disables 3rd party battery use |
| 01:13.11 | Hsilamot | LOL |
| 01:13.19 | drmessano | I kid you not |
| 01:13.37 | drmessano | So let the Androtards keep going on about how open the hardware is |
| 01:13.41 | drmessano | Blah blah |
| 01:13.42 | Hsilamot | after the note7 fiasco i guess they enforced new standards on batteries |
| 01:14.14 | Hsilamot | unfortunately everything is a balance, giving freedom to people comes at a cost, and the convenience costs freedom |
| 01:14.19 | [TK]D-Fender | <drmessano> Android update comes out that disables 3rd party battery use <- Android isn't the hardware maker. How is this actually possible? |
| 01:14.21 | drmessano | "I CAN ROOT IT, as long as it's none of the larger OEMs phones because they lock those down.. BUT THE REST.. YESSS HAX HAX" |
| 01:14.32 | drmessano | Well |
| 01:14.47 | drmessano | 1. The OEMs build the Android releases |
| 01:15.07 | drmessano | 2. They apparently incorporated it into some update |
| 01:15.11 | Hsilamot | an android update for that particular brand phone which disables the 3rdparty bat |
| 01:15.17 | drmessano | Yeah |
| 01:18.31 | *** join/#asterisk infobot (ibot@rikers.org) |
| 01:18.31 | *** topic/#asterisk is #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.19.0 (2018/01/11), Standard: 15.2.0 (2018/01/11); DAHDI: DAHDI-linux 2.11.1 (2016/03/01), DAHDI-tools 2.11.1 (2016/03/01); libpri 1.6.0 (2017/01/27) -=- Wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 -=- Logs: bit.ly/1s4AKKu |
| 01:18.45 | drmessano | 10-4 on Weird |
| 01:19.00 | Hsilamot | specially the phones of the employees's kids |
| 01:19.06 | drmessano | I have one user that can't send mail with her o365 account using the native client |
| 01:19.14 | drmessano | So shes using Outlook at the moment |
| 01:19.16 | Hsilamot | kids who are trying to root the phone, get free carrier data, and stupid shit like that |
| 01:19.17 | drmessano | She hates Outlook |
| 01:19.29 | drmessano | I think I found a fix the other day |
| 01:19.39 | drmessano | Some obscure fucking fix |
| 01:19.51 | drmessano | Has to do with the web settings |
| 01:19.58 | [TK]D-Fender | Hsilamot, I know how my apps multi-task. Nova Launcher arranges my home screen and lets me optimize the space & containers. Everything else is stock gravy. |
| 01:20.17 | Hsilamot | "is this iphone for your kid? oh perfect, let me lock out the settings and the app store, this is literally a facebook-twitter-youtube phone" |
| 01:20.34 | *** join/#asterisk luckman212 (~luckman21@unaffiliated/luckman212) |
| 01:21.01 | Hsilamot | [TK]D-Fender: exactly, but this works for you, if you try to enforce a "standard" among employees, it is just, impossible |
| 01:21.15 | drmessano | My entire sales department is BYOD |
| 01:21.23 | *** join/#asterisk elcontrastador (~textual@206.78.110.4) |
| 01:21.23 | drmessano | and THEY are the priority users |
| 01:21.27 | [TK]D-Fender | Hsilamot, Have you tried .... the TASER? :F |
| 01:21.38 | drmessano | It's "Painfuk" |
| 01:21.48 | Hsilamot | TASER? literally?¡ |
| 01:22.18 | Hsilamot | my company does offer devices to the employees but they only have an allowance, after that they have to pay for the device over time |
| 01:22.22 | [TK]D-Fender | https://www.youtube.com/watch?v=gykgQ6vfcgk |
| 01:22.37 | Hsilamot | i love the ones who say "Just give me a working phone" iphone it is, bahbye |
| 01:22.44 | *** part/#asterisk [TK]D-Fender (~joe@64.235.216.2) |
| 01:22.50 | *** join/#asterisk [TK]D-Fender (~joe@64.235.216.2) |
| 01:23.19 | drmessano | Yeah, management only has iphone |
| 01:23.19 | Hsilamot | [TK]D-Fender: how nice of him to give him options |
| 01:23.35 | Hsilamot | it's the ones "my son says iphone is shit" that i hate |
| 01:23.40 | [TK]D-Fender | Hsilamot, when in doubt I always go "epic". |
| 01:23.47 | Hsilamot | that's a big red red light of trouble coming in less than a week |
| 01:24.21 | Hsilamot | [TK]D-Fender: i would very much love to give them some taser |
| 01:24.28 | Hsilamot | or actually put a freaking teaser on my doorbell |
| 01:24.43 | Hsilamot | the ones who come physically to me are the ones i hate most |
| 01:25.04 | Hsilamot | the ones i love call me rarely and all support is given over the phone, i don't even remember their faces |
| 01:27.51 | drmessano | ..or their issues are never as described |
| 01:28.17 | Hsilamot | more of lack of detail |
| 01:28.23 | Hsilamot | hate the "My phone doesn't work" line |
| 01:28.38 | Hsilamot | like i'm gonna say "Oh, yeah, i know what to do now" |
| 01:29.07 | Hsilamot | obviously all phones who don't work are easely fixable with the konami code |
| 01:30.49 | drmessano | Well |
| 01:30.56 | drmessano | "My computer wont turn on" |
| 01:31.02 | drmessano | "Ok is it plugged in?" |
| 01:31.10 | drmessano | "Cant tell, the power is out and its dark" |
| 01:31.43 | drmessano | Lack of deductive reasoning |
| 01:32.35 | Hsilamot | had cases like that |
| 01:34.07 | Hsilamot | worst one about 3 weeks ago, boss calls, computer wont turn on, first question "have you checked it is plugged in?" "Of course its plugged in!! what do you think am? an idiot???!!" after 2 hours of phone support (computer at his house) i ask him to "please" do me the "favor" of traking the "black thick cable behind the computer and follow it" and was like "the cable is loose, should i plug |
| 01:34.07 | Hsilamot | it in on the wall?" "yes,,, please" i was facepalming with my nails |
| 01:34.32 | drmessano | lol |
| 01:34.34 | drmessano | Yeah |
| 01:34.41 | drmessano | I had one of those the other day |
| 01:35.00 | drmessano | I think the PC was off.. never got a resolve because they got off the phone to "check so things" |
| 01:35.05 | drmessano | I think the PC was off.. never got a resolve because they got off the phone to "check some things" |
| 01:35.16 | Hsilamot | unfortunately most people forget that the most basics are a lot of times the actual solutions |
| 01:35.24 | drmessano | Right |
| 01:35.37 | drmessano | "Of course I rebooted.. but why would that even fix it!!??!!?!!" |
| 01:35.43 | drmessano | Uptime: 6 weeks |
| 01:35.48 | drmessano | Reboot, solved |
| 01:35.56 | drmessano | Winblows again |
| 01:40.08 | *** join/#asterisk Hsilamot (Hsilamot@189.207.34.66) |
| 01:40.21 | Hsilamot | it seems like i was disconnected |
| 01:40.32 | [TK]D-Fender | #boing |
| 01:41.16 | Hsilamot | curiosly enough |
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| 08:31.32 | elcontrastador | I'm moving my client from ~600 old cisco phones using chan_sccp to polycom vvx models in a few weeks. I would like to know the maximum quality codec and bitrate that both the newest polycom vvx phones and Asterisk will support. The network and servers are way over built so bw and cpu are NOT issues. Any recommendations and experiences would be great. |
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| 08:34.45 | aways | Hi ; It's possible to set priority on include to te previous priority before include. |
| 08:36.35 | aways | https://gist.github.com/BorisMorel/801ebfaace8d84330d94abd6db5eb898 |
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| 08:48.55 | tzafrir | aways, Not sure what you ask. There's no priority before 1 |
| 08:53.17 | aways | tzafrir, ? On include the current context is read before include. So when i try to write my custom context the `s` extension of the first context match all. |
| 08:53.22 | aways | Look my gist |
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| 10:23.31 | Samot | aways: Your dialplan is wrong. |
| 10:23.53 | Samot | aways: Your include will never be hit because s,1,Verbose(test) ALWAYS matches. |
| 10:24.32 | Samot | But you should show this actually happening. Show the execution of the dialplan. |
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| 11:49.12 | elcontrastador | my network project made me get offline for a bit. If my question just over 3hrs ago got answered, would someone my pasting it as a dm? |
| 11:51.15 | Samot | No. |
| 11:51.17 | Samot | No one did. |
| 11:51.29 | Samot | However, what do the specs say for the phones? |
| 11:51.34 | Samot | Which VVX's are these? |
| 11:51.59 | Samot | The codecs that Asterisk supports is in the Wiki and other docs. |
| 11:52.09 | Samot | The codecs that Polycom VVX's support are in their docs. |
| 11:52.42 | Samot | Not all Polycom's support Opus. |
| 11:52.45 | Samot | But Asterisk does. |
| 11:53.10 | Samot | What codecs are you wanting to you? |
| 11:53.14 | Samot | er use. |
| 11:53.44 | Samot | And really since you're coming from chan_sccp and really old ass Cisco phones, anything outside of g711/g729 is an improvement. |
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| 12:02.41 | sekil | last I saw they added speex :) |
| 12:03.15 | Samot | Well.. |
| 12:03.35 | Samot | I mean this comes down to really a thing of it doesn't matter what they support... |
| 12:04.02 | Samot | If the policy is "all g711u" then the fact the VVX can support opus is irrelevant. |
| 12:04.38 | Samot | Not to mention the PSTN does not support most of those codecs. |
| 12:05.00 | Samot | So use Opus means you are using it locally and transcoding all your calls to/from the PSTN. |
| 12:05.46 | sekil | local providers' SIP networks here usually don't care about codec neg in their network... |
| 12:05.54 | Samot | I understand that. |
| 12:06.00 | Samot | That's because they don't do the media. |
| 12:06.01 | sekil | only when call is sent to non-local dest |
| 12:06.04 | sekil | yeah |
| 12:06.10 | Samot | They pass it through to the actual carrier. |
| 12:06.15 | Samot | But again.. |
| 12:06.23 | Samot | The PSTN does not support Opus |
| 12:06.25 | Samot | Or Speex |
| 12:06.39 | Samot | In some parts of the world it can support G722.. |
| 12:06.47 | Samot | But that means ALL carriers involved have to do it. |
| 12:06.57 | Samot | This is why there is no TLS over the PSTN |
| 12:07.05 | Samot | No carrier is going to decode/encode that amount of traffic. |
| 12:07.32 | Samot | So if you have VoIP.ms, they don't care. |
| 12:07.45 | Samot | Because they let their carriers do the codec transcoding. |
| 12:08.14 | sekil | everybody want somebody else to transcode :) |
| 12:15.30 | elcontrastador | Samot: Thanks for checking and answering. Yeah, this is only for intra campus dialing |
| 12:16.29 | Samot | So they don't plan on taking any calls from the PSTN? |
| 12:16.33 | Samot | Or making calls to the PSTN? |
| 12:16.46 | Samot | 100% internal/local PBX? |
| 12:17.01 | elcontrastador | i've read the codecs listed trying to get recommendations on experience with high bandwidth codecs. I just want them to sound the very best possible within campus. Bandwidth here is completely over the top |
| 12:17.41 | elcontrastador | yeah, of course they do. But the ITSP will negotiate the codecs with us and it'll be ulaw |
| 12:18.05 | elcontrastador | i meant this questioning only pertains to campus dialing |
| 12:18.37 | elcontrastador | i cant type...i've been up for almost 2 days...handling net emerg |
| 12:18.54 | Samot | OK |
| 12:18.56 | Samot | So.. |
| 12:18.59 | Samot | Like I said.. |
| 12:19.08 | Samot | Asterisk has a list of codecs it can support. |
| 12:19.18 | Samot | Polycom has a list per model of what can be supported. |
| 12:19.32 | Samot | 3xx/4xx phones cannot support Opus. |
| 12:19.42 | Samot | For example. |
| 12:19.59 | Samot | However, keep in mind that Polycom's are actually truly HD phones. |
| 12:20.16 | Samot | They just don't slap "HD" on there because they support G722/Opus/wideband codecs. |
| 12:20.33 | Samot | They actually have physical hardware for this in the phones to improve the audio. |
| 12:20.47 | Samot | g711 on my Polycom's sound just as good as G722 on other "HD" phones. |
| 12:22.03 | elcontrastador | yeah...wanting to use them at their potential internally...change codec to pstn... Yeah, i've got a vvx601 on my desk...the speakerphone is amazing too. These ciscos speakerphones are disgusting |
| 12:22.09 | Samot | Part of the reason I use them. |
| 12:22.17 | elcontrastador | I page to them and it's just hideous |
| 12:22.18 | Samot | Part of the reason many Hosted Voice/Telco's use them. |
| 12:22.32 | Samot | They can improve the user experience locally. |
| 12:22.44 | Samot | Without you having to do a bunch of stuff |
| 12:24.37 | elcontrastador | y |
| 12:25.38 | elcontrastador | i'm going to write a webapp that autogenerates the xml configs for the polycoms upon request |
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| 15:33.42 | aways | Samot, Ok thanks. The reponse "will never hint" answer my question :) I would like extends a freePBX context but this isn't the solution. |
| 15:34.43 | Samot | Well, you didn't mention FreePBX |
| 15:34.48 | Samot | So that's another whole story |
| 15:35.27 | aways | https://gist.github.com/ |
| 15:35.28 | aways | this part |
| 15:36.02 | aways | So I can't use this include ( freepbx or not the dialplan can't be extends like this ) |
| 15:36.27 | Samot | There's nothing there. |
| 15:36.30 | Samot | Yes, it can. |
| 15:36.38 | Samot | You have to know how to extend the dialplan |
| 15:36.55 | Samot | Which means you need to understand how FreePBX generates it |
| 15:37.15 | aways | Samot, yes I can with generation of freePBX but not in pure dialplan |
| 15:38.01 | Samot | I've extended the FreePBX dialplan quite a lot. |
| 15:38.05 | Samot | So this is totally doable. |
| 15:38.15 | Samot | I also ask to see the execution of this dialplan and how it is failing. |
| 15:38.17 | aways | And with FreePBX isn't really easly because my module can modify generation but if another module would too i can't control the sequence |
| 15:39.16 | Samot | Again, you need to understand how FreePBX generates dialplan. |
| 15:39.26 | Samot | But it is 100% extendable. |
| 15:39.34 | aways | Yes I known weel freePBX |
| 15:39.42 | Samot | OK |
| 15:39.57 | Samot | So again, show the execution of this custom dialplan that is failing. |
| 15:40.23 | aways | But When module ask to slice dialplan if another module want the same place we have trouble |
| 15:40.33 | aways | Samot isn't failed |
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| 15:40.49 | Samot | You said it doesn't execute the include |
| 15:40.58 | Samot | so show how it doesn't do that |
| 15:41.08 | Samot | Show how it's not doing what it's supposed to be doing. |
| 15:41.11 | aways | ok 2 Min |
| 15:41.13 | aways | paste |
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| 15:43.09 | aways | Samot, |
| 15:43.10 | aways | https://gist.github.com/BorisMorel/7e76b3e1a118a320105e7aa4aa546eab |
| 15:43.28 | aways | So I can't execute my context custom |
| 15:43.48 | Samot | And your custom context is ? |
| 15:43.58 | aways | Look the dialplan show |
| 15:44.05 | aways | [ Included context 'macro-outbound-callerid-custom' created by 'pbx_config' ] |
| 15:44.13 | aways | this is my custom context |
| 15:44.27 | aways | just a verbose |
| 15:44.46 | Samot | Again.. |
| 15:44.53 | Samot | You already have s,1, |
| 15:45.04 | Samot | The includes will only happen if there is no match. |
| 15:45.16 | aways | Yes but you have a solution to place my priority to the god priority ? |
| 15:45.25 | Samot | Change it |
| 15:45.28 | Samot | So it's not s,1 |
| 15:45.35 | aways | Because I can set priority manually to 24 but |
| 15:45.51 | aways | if the freepbx context change i need to rewrit my custom |
| 15:45.51 | Samot | Just change it to 24 and see what happens |
| 15:45.58 | aways | Samot, yes works fine |
| 15:46.02 | Samot | Make your custom context s,24,Verbose() |
| 15:46.03 | Samot | OK |
| 15:46.05 | Samot | So agai |
| 15:46.07 | Samot | So agaim |
| 15:46.09 | aways | But this is unmaintenable |
| 15:46.10 | Samot | So again |
| 15:46.15 | Samot | You're not listening.. |
| 15:46.30 | aways | I would like search a method to have n + 1 |
| 15:46.31 | Samot | macro-outbound-callerid already has s,1 |
| 15:46.35 | aways | Yes |
| 15:46.44 | Samot | So your include will NOT match |
| 15:46.48 | Samot | If it is s,1 as well |
| 15:46.53 | aways | Yes i undertstand this |
| 15:46.56 | Samot | Because, it already executed that |
| 15:46.56 | Samot | So |
| 15:47.02 | Samot | You need to make is s,24 |
| 15:47.10 | Samot | Because it will ALWAYS be s,24 |
| 15:47.14 | aways | yes |
| 15:47.21 | Samot | So how is not not maintable? |
| 15:47.26 | Samot | maintainable |
| 15:47.28 | aways | <PROTECTED> |
| 15:47.29 | aways | 24 |
| 15:47.47 | aways | If freepbx change macro-outbound-callerid and add one line |
| 15:47.52 | aways | I need to change 24 to 25 |
| 15:47.54 | Samot | No. |
| 15:47.55 | Samot | GD. |
| 15:47.56 | Samot | No. |
| 15:48.02 | Samot | So you do not understand how this works. |
| 15:48.11 | Samot | All your custom stuff has to go into extensions_custom.conf |
| 15:48.24 | aways | Samot you don't understand my needed |
| 15:48.25 | Samot | So it is not overridden by FreePBX each time it restarts or you hit "Apply Config" |
| 15:48.32 | Samot | What is you need? |
| 15:48.41 | aways | I would like currently write my dialplan with my favorite editor and not with FPBX |
| 15:48.50 | Samot | Then stop using FreePBX |
| 15:48.56 | Samot | Nothing is stopping you from doing this |
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| 15:48.58 | aways | ... |
| 15:49.01 | aways | lol |
| 15:49.05 | Samot | Your custom dialplan has to be in extensions_custom.conf |
| 15:49.10 | aways | Yes |
| 15:49.16 | Samot | Not the actual FreePBX dialplan in extensions_additional.conf |
| 15:49.24 | aways | But i would like write my dialplan |
| 15:49.27 | aways | not generate |
| 15:49.32 | Samot | So WRITE IT |
| 15:49.40 | Samot | FreePBX DOES NOT TOUCH THAT FILE |
| 15:49.43 | aways | yes but if freepbx change in futur version |
| 15:49.52 | aways | Samot please read my pb |
| 15:49.56 | Samot | All _custom files are UNTOUCHED by FreePBX |
| 15:49.56 | aways | this is not on applied |
| 15:50.01 | aways | but on futur version |
| 15:50.07 | Samot | Show me your extensions_custom.conf |
| 15:50.09 | Samot | All of it |
| 15:50.19 | Samot | Show me what is in it |
| 15:50.21 | aways | tomorrow FPBX add one line in macro-outbound-callerid => my 24 need to change to 25 |
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| 15:50.33 | aways | You dont' want understand |
| 15:50.35 | [TK]D-Fender | ^^^ |
| 15:50.38 | Samot | OK |
| 15:50.43 | Samot | Jesus. |
| 15:50.47 | Samot | Welcome to using FreePBX |
| 15:50.53 | Samot | If you don't like that, don't use it |
| 15:50.57 | aways | I like it |
| 15:51.08 | aways | But here I want use my emac |
| 15:51.10 | aways | semacs |
| 15:51.11 | Samot | Otherwise just don't update randomly that can break your stuff. |
| 15:52.02 | [TK]D-Fender | aways, So either validate every update to freepbx and use overrides. Or mode the source to the module yourself and maintain it. Or get a patch applied in the mainline source. tke your pick. |
| 15:52.26 | sekil | or ditch freepbx |
| 15:52.40 | Samot | You have opted to customize a system that you do not control the source on. |
| 15:52.47 | Samot | For the most part.. |
| 15:53.00 | Samot | That means ANY updates can break your customization if you don't pay attention. |
| 15:53.07 | Samot | So yeah, you have to maintain it. |
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| 15:53.29 | Samot | This is why I have a development system. |
| 15:53.37 | Samot | For testing this crap before putting it in production. |
| 15:54.48 | Samot | Being a lazy admin is a lot more work than people think. |
| 15:55.05 | Samot | Unless you are a lazy and uncaring admin, then it's not that hard. |
| 15:55.50 | aways | [TK]D-Fender, yes finaly i write a custom module |
| 15:56.03 | aways | but it I don't like the reponse |
| 15:56.09 | aways | yes It's works |
| 15:56.15 | [TK]D-Fender | I'm not seeing anything to debug here... |
| 15:56.21 | [TK]D-Fender | nvm |
| 15:57.31 | [TK]D-Fender | The response was what it was inevitably going to be. It works the way it was coded. Work around it. Edit it and maintain it yourself. Or get a patch submitted. |
| 15:57.47 | aways | Yes ok thnaks this is a reponse |
| 15:57.52 | aways | reponse |
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| 17:11.42 | kfife | Is there a way, from the dialplan to query another channel's variable? |
| 17:12.31 | kfife | the only think I can think of is System(asterisk -x... |
| 17:13.36 | kfife | then core show channel [channel] |grep myvariable |
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| 18:29.04 | Samot | Variables on exist on the channel they are created on. |
| 18:34.30 | Samot | There maybe some AMI functions that can do something.. |
| 18:34.54 | Samot | But when a call comes in the dialplan only cares about the channel created and any child channels it creates. |
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| 19:08.21 | kfife | Samot : Bingo. |
| 19:09.17 | kfife | I'm just thinking there has to be a way to query another channel variable, such as the variables on one that is created anytime anyone ever uses Dial() |
| 19:09.48 | kfife | ...short of the ugly-ass way I showed above. |
| 19:17.15 | [TK]D-Fender | AMI <- |
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| 19:30.31 | kfife | [TK]D-Fender: so no way to do it from the dialplan? |
| 19:30.49 | [TK]D-Fender | nope, your hack is pretty much it. |
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| 19:56.58 | kfife | Thanhks [TK]D-Fender |
| 19:57.09 | kfife | c/Thanhks/thanks |
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| 21:03.01 | mneth1 | Are there any known fixes for stereo recording alignment issues with 13? I upgraded to 13.18.3 because I found this bug tracker that said itw as fixed in 13.16 but the issue still persists for a portion of calls: https://issues.asterisk.org/jira/browse/ASTERISK-26875?jql=text%20~%20%22mixmonitor%20sync%22 |
| 21:04.13 | mneth1 | I'm using chan_sip still and not pjsip, but I had been told in this channel previously that the fix in bug 26875 would fix it regardless of chan_sip vs pjsip |
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| 21:22.01 | brettnem | Hey All. Iâm running asterisk 11 and using ConfBridge. I know this sounds nuts, but I have so many reports from so many different companies of this; Itâs got to be real.. Iâve got a number of users complaining that the conference room picks up an unusual amount of background noise. Like other people on the conference room can hear people in other cubicles near the person in the conference room. Like their mics are extra sensitive. This is happen |
| 21:22.02 | brettnem | with different companies, in different buildings with different networks and hardware. |
| 21:22.45 | Samot | OK. |
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| 21:27.20 | brettnem | Hey All. Iâm running asterisk 11 and using ConfBridge. I know this sounds nuts, but I have so many reports from so many different companies of this; Itâs got to be real.. Iâve got a number of users complaining that the conference room picks up an unusual amount of background noise. Like other people on the conference room can hear people in other cubicles near the person in the conference room. Like their mics are extra sensitive. This is happen |
| 21:27.21 | brettnem | with different companies, in different buildings with different networks and hardware. |
| 21:27.28 | vo1pbx | lol |
| 21:27.38 | vo1pbx | brettnem: patience please. |
| 21:27.56 | brettnem | I didnât mean to post that twice, sorry :) srsly |
| 21:30.24 | kfife | brettnem : Never before in the history of mankind have we been able to collect all of the background noise from across the world, and mix it into one stream, and teleport it back to everyone. |
| 21:30.59 | kfife | Now in HD! |
| 21:32.42 | brettnem | kfife: Itâs actually quite impressive. I told our support people that they were nuts. That *nothing* we do can affect the sensitivity of the microphones and that it was crazy to assume asterisk is doing someting |
| 21:32.42 | kfife | brettnem : my question is have you tried another conference application to see whether it's specific to your users' hardware (shitty mics) or related to asterisk's idosyncractic mixing ? |
| 21:32.58 | kfife | bingo |
| 21:33.30 | kfife | For this spcific problem, we tend to have a conference administrator muting people who are not adept enough to mute themselves. |
| 21:33.54 | brettnem | kfife: I havenât switched off confBridge yet. But the reps reporting it are all using different kinds of hardware. Most are high quality call center headsets. If it wernât for the fact that i have so many different people in different locations with different hardware complaining about the exact same thing, I would just blame it on user hardware without question |
| 21:34.03 | kfife | We just wrote a conference UI in REACT over AMI |
| 21:34.56 | kfife | (i.e. and NodeJS) |
| 21:35.32 | kfife | what were you using before? MeetMe? Another bridge? |
| 21:35.54 | brettnem | kfife: This is a call center application.. so itâs an agent and a lead.. the agent is complaining that the lead can hear other agents behind them |
| 21:35.58 | brettnem | meetme before |
| 21:36.22 | kfife | didn't have the problem in meetme? |
| 21:37.07 | brettnem | no, but we didnât have this usage either.. |
| 21:37.19 | brettnem | Iâll have to see if I can drop in a different conf app |
| 21:37.42 | Samot | Wait wait wait. |
| 21:37.47 | Samot | Who is complaining? |
| 21:38.00 | Samot | The caller or the agents? |
| 21:38.03 | kfife | Have you tried tweakign the talking threshholds and silence threshholds in confbridge.conf? |
| 21:38.23 | Samot | The caller is saying they can hear the other agents in the background of the call? |
| 21:38.41 | kfife | i.e. dsp_drop_silence and dsp_talking _thresshold? |
| 21:38.42 | brettnem | exampleâ¦. the lead can hear a different agent behind the agent on the call selling someone to someone else. |
| 21:38.55 | kfife | etc. |
| 21:39.03 | Samot | Does the caller hear this as well? |
| 21:39.03 | brettnem | no these other agents are like 10 feet behind them. NOT in the conference |
| 21:39.09 | Samot | I understand that |
| 21:39.10 | brettnem | the agent can hear it too |
| 21:39.27 | Samot | Can the caller? |
| 21:39.36 | brettnem | both can |
| 21:39.40 | Samot | I call into this call center.. |
| 21:39.51 | Samot | How many people are on this call? |
| 21:40.04 | Samot | I end up in a multi person call |
| 21:40.08 | Samot | ? |
| 21:40.10 | kfife | brettnem : have you tried tweaking thressholds in confbridge.conf? |
| 21:40.25 | brettnem | kfife: Iâm not sure what thresholds to tweak honestly |
| 21:40.35 | brettnem | Samot: there are *actually* 2 people on the call |
| 21:40.37 | brettnem | lead and agent |
| 21:40.57 | brettnem | but lead can hear other agents that are sitting nearby that are acoustically picked up by the agents mic |
| 21:41.00 | Samot | Why do you need a conf bridge for a standard bridged call? |
| 21:41.08 | kfife | brettnem : Try |
| 21:41.11 | kfife | dsp_drop_silence=yes ; This option drops what Asterisk detects as silence from |
| 21:41.11 | kfife | ; entering into the bridge. Enabling this option will drastically |
| 21:41.11 | kfife | ; improve performance and help remove the buildup of background |
| 21:41.11 | kfife | ; noise from the conference. Highly recommended for large conferences |
| 21:41.11 | kfife | ; due to its performance enhancements. |
| 21:41.29 | Samot | No. |
| 21:41.31 | kfife | (Sorry to flood the channel) |
| 21:41.32 | Samot | that's not going to help |
| 21:41.38 | kfife | Samot : no? |
| 21:41.44 | brettnem | Samot: the agent stays in the conference bridge, and we connect inbound callers into that bridge |
| 21:41.44 | Samot | First Asterisk has to detect it as silence. |
| 21:41.54 | Samot | How close are the agents? |
| 21:41.56 | Samot | Physically? |
| 21:42.06 | Samot | Because this sounds like the curse of a too small bullpen. |
| 21:42.07 | brettnem | Yeah I think we tried that, and I donât think it can work because there IS audio being picked up.. |
| 21:42.17 | brettnem | Samot: they are like 10-15 feet away |
| 21:42.20 | Samot | K |
| 21:42.22 | Samot | That's not far. |
| 21:42.28 | Samot | That's the other side of your living room |
| 21:42.32 | brettnem | but like I said, Iâm getting this report from like 10 different call centers. |
| 21:42.38 | kfife | I"m guessing you can raise the 'talking_thresshold" to where you're not clipping the talker, whlie cancelling out the nuisance sounds just like it says on the tin. |
| 21:42.52 | brettnem | sure with a bullpen youâll hear others, but Iâve heard complaints like âI could hear them like if they were on the lineâ which is really surprising |
| 21:43.40 | brettnem | kfife: I have tried raising that value |
| 21:43.56 | kfife | brettnem: but not drop_silence? |
| 21:44.10 | brettnem | I have that âyesâ as well |
| 21:44.55 | kfife | how about denoise? |
| 21:45.08 | brettnem | kfife: I thought that was only actually in speex? |
| 21:45.24 | Samot | Once second. |
| 21:45.26 | brettnem | actually I did try it anyway |
| 21:45.33 | Samot | You said "other companies" |
| 21:45.43 | Samot | Do you have multiple PBXes doing this? |
| 21:45.49 | kfife | is func_speex built in your instance? |
| 21:45.49 | brettnem | Samot: yes |
| 21:45.56 | brettnem | kfife: let me see⦠|
| 21:46.01 | Samot | So all 10 call centers have Asterisk |
| 21:46.06 | Samot | And they are all doing this? |
| 21:46.34 | brettnem | Samot: no. this is a kind of multi-tenant call center |
| 21:46.48 | Samot | So it's one system? |
| 21:46.52 | brettnem | they have their own PBXs which are all connected to this one asterisk |
| 21:47.13 | brettnem | thatâs why Iâm saying they have a multitude of hardware and network setups |
| 21:47.15 | Samot | And where does the conf call actually happen? |
| 21:47.30 | brettnem | in our asterisk here |
| 21:47.30 | Samot | do they all happen on the same PBX? |
| 21:47.34 | Samot | OK. |
| 21:47.45 | brettnem | Samot: no, they are each on their own phone system |
| 21:47.52 | Samot | Wait. |
| 21:47.53 | Samot | Please. |
| 21:48.06 | Samot | So they all have their conf calls on their own PBX systems? |
| 21:48.19 | Samot | I'm trying to determine if this is a problem on a single unit or multiple. |
| 21:48.27 | Samot | Where do the conference calls live? |
| 21:48.45 | brettnem | no, both the agent and the lead leg are PSTN legs. Our asterisk calls the agent via a pstn call (SIP) and then calls the lead via a pstn call (SIP) |
| 21:48.52 | brettnem | asterisk mixes them together in a confbridge |
| 21:49.08 | Samot | So all the conf bridges are one a single Asterisk box? |
| 21:49.12 | Samot | For these 10 calls centers? |
| 21:49.41 | Samot | You have them all configured on a single box? |
| 21:49.54 | brettnem | Samot: itâs on a cluster of asterisk servers.. but one or many the problem is the same. the asterisk server isnât overloaded |
| 21:50.04 | Samot | OK |
| 21:50.10 | Samot | You cannot cluster Asterisk servers. |
| 21:50.14 | Samot | So that's not a thing. |
| 21:50.42 | Samot | Which one of the Asterisk servers holds the conf bridge configurations for these conf bridges having a problem? |
| 21:50.55 | Samot | Are we trouble shooting one box or are we troubleshooting 10 boxes? |
| 21:51.47 | brettnem | Samot: the number of boxes is not part of the issue. There is a comfortable number of asterisk servers for the number of agents. The problem exists on all of the servers |
| 21:51.56 | Samot | Thank you. |
| 21:52.17 | Samot | So we are troubleshooting an issue that exists on *multiple instances* of Asterisk |
| 21:52.25 | brettnem | yes |
| 21:52.34 | Samot | Get where I was going now? |
| 21:52.39 | Samot | I don't care the amount of boxes |
| 21:52.51 | Samot | I care about the fact this exists on not just one but more than one |
| 21:53.09 | Samot | They are all configured exactly the same? |
| 21:53.22 | brettnem | yes, exactly the same.. hardware, kernel, software, config |
| 21:54.37 | Samot | Now.. |
| 21:54.42 | Samot | Have you tested this yourself? |
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| 21:55.51 | brettnem | yes I have |
| 21:56.05 | Samot | And you can replicate it? |
| 21:56.14 | brettnem | yes |
| 21:56.23 | Samot | Did you try it on a regular call? |
| 21:56.29 | brettnem | what is regular? |
| 21:56.31 | Samot | In a one to one call |
| 21:56.39 | Samot | Does the caller still hear the background? |
| 21:57.02 | brettnem | yes |
| 21:57.06 | Samot | OK |
| 21:57.15 | Samot | So this isn't a conference bridge issue |
| 21:57.25 | Samot | This is a background noise issue. |
| 21:57.34 | Samot | a common issue _all_ call centers have to deal with |
| 21:57.50 | Samot | I've had calls from ATT where I could hear the entire place in the background |
| 21:57.54 | brettnem | oh wait, is a âregularâ call a call without the conf bridge? |
| 21:58.02 | Samot | Yes. |
| 21:58.05 | Samot | A normal call |
| 21:58.11 | brettnem | no, those have NO background noise. same headset |
| 21:58.50 | Samot | I don't see how that is possible. |
| 21:59.06 | Samot | A confbridge does not enhance the phone/headsets mic |
| 21:59.19 | Samot | If you can make a standard call into Asterisk and there's no noise.. |
| 21:59.26 | Samot | The mic doesn't pick up the sounce.. |
| 21:59.30 | Samot | The mic doesn't pick up the sound.. |
| 21:59.42 | Samot | call into the conference bridge isn't going to do it either. |
| 21:59.44 | Samot | Now.. |
| 21:59.50 | Samot | Are the agent and the lead in the same PLACE? |
| 22:00.07 | brettnem | no |
| 22:00.10 | Samot | OK |
| 22:00.14 | brettnem | both are in the PSTN somewhere... |
| 22:01.01 | brettnem | they use the same headset.. call me, I canât hear the other agents.. call me via the conference bridge, I hear the background noise |
| 22:01.02 | Samot | Well being in the conf bridge doesn't make the headset mic any more sensitive. |
| 22:01.34 | brettnem | I totally agree with you |
| 22:01.40 | brettnem | that makes 0 sense |
| 22:01.42 | Samot | And there's not much that can be done. |
| 22:01.47 | Samot | Asterisk 11 is EOL. |
| 22:02.13 | Samot | Unless you are lagging on 11 releases..the best you can do is bring yourself up to the last release of 11 |
| 22:03.07 | brettnem | meh, ok |
| 22:04.39 | brettnem | ok well thanks. Iâll try some of these tuning params and maybe an asterisk upgrade and see if we have any luck. |
| 22:04.42 | Samot | Are you on the last version of 11? |
| 22:04.59 | Samot | Because there was an RTP bleed bug that existed.. |
| 22:05.10 | brettnem | rtp bleed bug |
| 22:05.23 | Samot | It was big enough to be a security fix and thus forced 11 to be updated just before it went EOL. |
| 22:05.33 | brettnem | Iâm *pretty sure* I dontâ have that |
| 22:05.36 | brettnem | that fix |
| 22:05.42 | Samot | What version of 11 are you on? |
| 22:05.58 | brettnem | 11.6 |
| 22:06.01 | Samot | Uhm. |
| 22:06.13 | Samot | It was like at 11.22 |
| 22:06.32 | Samot | So you probably have a bug(s) that have been fixed. |
| 22:06.55 | brettnem | ok weâll start with that |
| 22:14.39 | *** join/#asterisk elcontrastador (~textual@70-90-215-98-BusName-ca.sacra.hfc.comcastbusiness.net) |
| 22:15.34 | Alblasco1702 | Hello is it possible for asterisk to send answered elsewhere only if it is answhered else where? |
| 22:15.59 | Alblasco1702 | And where is it set? on the dial plan? |
| 22:18.19 | *** join/#asterisk KNERD (~KNERD@2604:a880:1:20::9b:4001) |
| 22:20.21 | KNERD | In voicemail Advances Options (0) -> Record Your name (3). How does one remove the name recordingand go back to defaut message? |
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| 23:26.41 | [TK]D-Fender | KNERD, recording your name is not typically a "default message" |
| 23:27.14 | KNERD | Well, the lack of a recording has one |
| 23:27.17 | [TK]D-Fender | as log as you're telling to play a message it will play. only way I know of to remove it is in the FS direct |
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| 23:31.03 | KNERD | Is that name recording called "greet"? |
| 23:31.25 | KNERD | no it i snot |
| 23:31.50 | [TK]D-Fender | greet = name |
| 23:32.03 | [TK]D-Fender | busy & unavail are the actual "messages" |
| 23:32.11 | [TK]D-Fender | which you should know from your dialplan syntax for it |
| 23:32.20 | KNERD | oh okay..so I delete it, andit will revert back to the default..okay. htanks. I get it now |
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| 23:32.57 | KNERD | *thanks |