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| 03:06.43 | jcpeters02 | Hello, I have a context (I think) question. I have numbers coming in over a SIP Trunk and then I want to pass calls from Asterisk back over that trunk to hosted seats on the Broadsoft switch. I would like for Caller ID to pass -- right now, I get the caller ID/Extension of the trunk on the hosted phones. |
| 03:10.31 | [TK]D-Fender | show us the call w/ sip debug enabled and your peer |
| 03:10.35 | [TK]D-Fender | ~pb |
| 03:10.36 | infobot | methinks pastebin is a web-based service where you should paste anything over 3 lines so you don't flood the channel. Here are links to a few: http://pastebin.ca, http://channels.debian.net/paste, http://paste.lisp.org, http://bin.cakephp.org/; or install pastebinit with yum or aptitude. |
| 03:10.38 | [TK]D-Fender | ^^^ |
| 03:51.13 | jcpeters02 | Nevermind, I figured it out. The trunk was looking for 10 digits |
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| 05:12.36 | *** join/#asterisk iBurger21 (~michael@50.3.87.108) |
| 05:14.23 | iBurger21 | Hi all, I was hoping I might be able to get some good recommendations for voip hardware for the 1st time home-user of asterisk. There are so many Cisco phones out there. Is it a mistake to buy something quite old? |
| 05:15.22 | iBurger21 | (in terms of voice quality, has anything really changed in the last 5-years?) |
| 05:24.41 | [TK]D-Fender | <PROTECTED> |
| 05:28.10 | [TK]D-Fender | 7900 = waste |
| 05:28.15 | [TK]D-Fender | 79xx |
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| 05:43.18 | iBurger21 | The Cisco 7945 looks nice. (also cheap) But you wouldn't recommend it? |
| 05:50.44 | iBurger21 | https://www.youtube.com/watch?v=Gq3cnJJvVbU |
| 05:51.09 | iBurger21 | Cisco doesn't provide firmware updates for the 79xx anymore. interesting |
| 05:53.10 | iBurger21 | These things look rock solid to me. Life is good. |
| 05:56.54 | [TK]D-Fender | they have poor SIP compliance |
| 05:57.17 | [TK]D-Fender | and are a bit of a pain to get firmware for, but if you're industrious not too bad |
| 05:57.31 | [TK]D-Fender | if you get a GREAT deal on one I suppose it might seem fine |
| 05:57.46 | [TK]D-Fender | they just don't offer all the thing you can take for granted with other choices |
| 05:58.25 | iBurger21 | Ahh! good to know! |
| 05:58.37 | iBurger21 | Are there some brands that are better, for the home enthusiast? |
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| 05:59.58 | [TK]D-Fender | Depends what your real needs & wants are |
| 06:01.16 | [TK]D-Fender | For most people almost anything will do. Maybe you want something a bit more interactive to push data on-screen. Maybe you want lots of buttons for speed-dial & BLFs. Polycom for instance has some of the best basic call-handling. Others offer Bluetooth cheap |
| 06:01.45 | iBurger21 | Ahhh.. bluetooth cheap. That's a good point to think about. |
| 06:01.48 | [TK]D-Fender | At differnt times and for different reasons I might recommenda variety of choices. |
| 06:02.25 | [TK]D-Fender | Polycom, Aastra, newer Mitel (since they bought Aastra), Cisco/Linksys SPA series, etc |
| 06:02.39 | iBurger21 | Wired headset + bluetooth headset, features. Would be really interesting to me. |
| 06:03.08 | [TK]D-Fender | I normally shy away from Grandstream & Yealink. They are attempting to be upstarts but can be hit/miss from most reports. They might be a good value for you though. Again, depends on the deal |
| 06:03.09 | iBurger21 | I'm thinking of getting a Plantronic business headset. |
| 06:03.34 | [TK]D-Fender | I use Plantroncs CS500 series for my CSR's |
| 06:03.40 | [TK]D-Fender | their DECT line |
| 06:04.14 | [TK]D-Fender | Their range and quality is phenominal. With that in mind I would ONLY select phones that have EHS support for them |
| 06:04.24 | [TK]D-Fender | Which rules out a lot of lower models |
| 06:04.54 | iBurger21 | Wow thanks!! |
| 06:05.58 | iBurger21 | Plantronics CS500 seems totally cool as well. |
| 06:06.19 | [TK]D-Fender | There are some budget choices for quality basic phones, and there are fancy ones depending on your usage scenario |
| 06:07.41 | [TK]D-Fender | My CSR's use Aastra 6739i for their base with CS520/CS540 headsets. |
| 06:08.20 | [TK]D-Fender | I use a 540 on a Polycom IP335 at my own desk. I hold the headset as the spare for my CSR's in case one of theirs fails as well as my own use |
| 06:09.03 | iBurger21 | That's smart. Nobody ever thinks about getting a 2nd one of anything. |
| 06:09.25 | iBurger21 | The Aastra 6739i looks really interesting. |
| 06:09.30 | iBurger21 | Does it support a wired headset too? |
| 06:09.31 | [TK]D-Fender | My phone is more compact and feels nicer in the hand & ear. The 6739 has that awesom color screen which is great for BLF's and I get live Queue stats on them so they know if there are callers waiting, and the login status of all of their peers |
| 06:10.31 | [TK]D-Fender | both of these have headset jacks. the CS500 series just takes that and has a base station. You could go wired (ew) if you wanted to. But nither has the cheap "cell phone" style ones that used to be popular |
| 06:10.37 | [TK]D-Fender | those were always just cheap junk |
| 06:10.44 | iBurger21 | (headset jack, i see it now on youtube) |
| 06:10.59 | [TK]D-Fender | they each have their won standard for this |
| 06:11.04 | [TK]D-Fender | own* |
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| 06:12.00 | iBurger21 | cellphone style, you mean 2.5mm jack right? (similar to iphone/android, but not actually it) |
| 06:12.08 | [TK]D-Fender | yes |
| 06:12.11 | iBurger21 | sweet |
| 06:12.17 | [TK]D-Fender | those were always shitty |
| 06:12.58 | [TK]D-Fender | plantrons is solid stuff once you get out of their lowest price range. the CS500 series is what you give to anyone who gets real use out of their phone |
| 06:13.26 | [TK]D-Fender | If you have a casual user who doesn't need longer range then maybe a BT-suporting model could do. |
| 06:14.14 | [TK]D-Fender | my 6739i's support that as well, but my CSR's need better connection stability and range. BT may be fine for an internal tech support or exec who wants it more as a perk |
| 06:14.32 | [TK]D-Fender | If you're considering scaling the solution to the usage scenario |
| 06:14.54 | iBurger21 | So ideally, I'd be looking for: bluetooth, wired headphone jack (just in case), EHS support. |
| 06:15.20 | iBurger21 | I'm just a guy in the office. I take most calls on the iphone though. But I'd like to get a real number for the business. |
| 06:15.27 | [TK]D-Fender | <PROTECTED> |
| 06:16.19 | iBurger21 | I've this interesting idea |
| 06:16.37 | iBurger21 | I could get a headset with USB/Bluetooth. |
| 06:16.45 | iBurger21 | Connect the USB to the computer, and bluetooth to the phone. |
| 06:16.50 | [TK]D-Fender | BT for a person who might "occasionally" like to have a headset. for call-center type use, it's CS500 or bust for me. |
| 06:16.56 | iBurger21 | Then all day I can watch the news, surf the web. And take calls when needed. |
| 06:17.20 | iBurger21 | For me its 80% surfing, 20% calls. |
| 06:17.40 | iBurger21 | Maybe the Cs500 is overkill then. But I'd like to have it as a feature just in case. |
| 06:17.41 | [TK]D-Fender | You could do that with a softphone on a PC. However your PC may crash, might be slow to pull it up to answer, etc due to multi-tasking, etc |
| 06:17.45 | [TK]D-Fender | it can work though |
| 06:18.04 | iBurger21 | I was thinking of doing that indeed. |
| 06:18.10 | iBurger21 | And have the hardware phone as backup. |
| 06:18.19 | iBurger21 | (2 sip clients basically) |
| 06:18.54 | [TK]D-Fender | BT will have worse range & quality. but maybe the cost & convenience depending on your usage might say "hey it's worth an el-cheapo headset" |
| 06:19.14 | [TK]D-Fender | but I'd only consider it for pretty light use |
| 06:19.21 | iBurger21 | Yeah yeah. It's tough to find a decent bluetooth headset. I actually like my current Logitech H800. |
| 06:19.28 | iBurger21 | A friend recommended it to me. (bluetooth + usb) |
| 06:19.58 | iBurger21 | But the batteries are not that good anymore. (after using it daily for 1 year) :| |
| 06:20.42 | iBurger21 | [TK]D-Fender: if I buy the Aastra 6739i; have I got all scenarios covered? |
| 06:21.06 | iBurger21 | in terms of connectivity? bluetooth/wired etc? |
| 06:21.26 | [TK]D-Fender | Yes it does do those. I wasn't hapy with the BT but I don't know how much was the headset I was testing it with or the phone's range & implementation. |
| 06:21.30 | [TK]D-Fender | but the phone is nice. |
| 06:21.38 | [TK]D-Fender | it may be overkill for you though |
| 06:21.48 | [TK]D-Fender | and it IS actually a discontinued model now |
| 06:22.05 | [TK]D-Fender | there are very similar choices from Mitel that are current |
| 06:22.36 | [TK]D-Fender | some are also touch-screen. some use more rgular buttons |
| 06:24.30 | iBurger21 | Sweet! I'll look into those as well. Thanks really! |
| 06:25.14 | iBurger21 | You can buy the Aastra for about 100 euros. Nice stuff. |
| 06:26.03 | [TK]D-Fender | Depends on what you can find in your market |
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| 06:36.04 | iBurger21 | Man these things are so cool. Haha. Sweet. |
| 06:36.08 | iBurger21 | https://www.youtube.com/watch?v=y2s3W7XsjN4 |
| 06:36.23 | iBurger21 | Gonna have breakfast now. ttyl - cheers for the good recommendations [TK]D-Fender |
| 06:36.47 | [TK]D-Fender | You're welcome. |
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| 11:11.49 | danhardman | Hi, I was in here yesterday talking about how to could use * to virtually answer calls to send and receive audio to the call in realtime - I got called away... Does this sound possible? The responses I got yesterday seemed quite doubtful |
| 11:17.04 | danhardman | I guess this would be a Softphone? |
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| 12:29.58 | Bast4 | Does anyone know of providers that allows spoofing of callerID? Gotrunk.com used to work, but has been disabled. |
| 12:30.04 | Bast4 | SIP Trunk providers |
| 12:38.25 | Samot | Spoofing is a bad word. |
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| 12:55.53 | Bast4 | I like it. |
| 12:59.02 | Samot | Yeah but it doesn't change how providers feel about it. |
| 12:59.57 | Bast4 | True. voip.ms is fine with it, but im looking for alternatives |
| 13:00.15 | Samot | OK |
| 13:00.20 | Samot | But they don't call it "Spoofing" |
| 13:00.30 | Samot | Probably more like "Custom CallerID" |
| 13:00.47 | Samot | "Spoofing" implies you're doing something bad. |
| 13:03.03 | Bast4 | I see what you mean |
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| 14:50.55 | sibiria | Bast4: Sinch, CLX, Infobip etc. |
| 14:51.17 | sibiria | pretty much most of them do - the primary problem are domestic regulations |
| 14:51.55 | sibiria | the situation is quite similar to what sender is allowed for SMSes in this or that country |
| 14:52.28 | sibiria | most countries allow any sender (or caller id), some have strict regulations |
| 14:54.06 | sibiria | the most common regulation we run into is that this or that country requires a caller id (or numeric sender in SMSes) that is an actual working phonenumber leading back to, at least, an IVR with a message informing you who the call/SMS came from |
| 14:54.44 | sibiria | or in the case of alphanumeric senders, a nationally pre-registered sender that will be allowed to pass through the PSTN/mobile grid |
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| 15:30.55 | Bast4 | sibiria: thanks for the info and pointing this out |
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