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| 00:20.56 | *** topic/#asterisk is #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.21.1 (2018/06/11), Standard: 15.4.1 (2018/06/11); DAHDI: DAHDI-linux 2.11.1 (2016/03/01), DAHDI-tools 2.11.1 (2016/03/01); libpri 1.6.0 (2017/01/27) -=- Wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 -=- Logs: bit.ly/1s4AKKu |
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| 08:14.17 | Intektor | how can I check if realtime configuration is turned on or not? |
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| 11:42.47 | Samot | Intektor: You literally have to configure Asterisk to use real-time. Thats pretty much how you know. |
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| 13:50.31 | Alblasco1702 | Hello, Is it possible to play a sound file on dial and repeat it after x time? |
| 13:53.43 | sibiria | not without programming the flow to do so |
| 13:54.07 | sibiria | Playback/BackGround themselves have no support for it |
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| 13:56.24 | sibiria | if your question is whether this is possible at all, then yes of course it is |
| 13:58.58 | Alblasco1702 | sibiria, ok do you have a example? |
| 14:00.44 | sibiria | you Dial() then Playback(...), Wait() then Goto() back to the Playback |
| 14:01.58 | sibiria | if you want to allow key presses during that, you can use BackGround and WaitExten instead of Playback and Wait |
| 14:04.45 | Alblasco1702 | sibiria, and dial dials further while on the playback? |
| 14:05.43 | sibiria | i'm not sure i understand |
| 14:05.48 | sibiria | dial() is blocking |
| 14:05.56 | sibiria | it won't continue until the dial() either succeeded or failed |
| 14:06.11 | sibiria | if you do this entirely in the dial plan you will need to check for the status |
| 14:06.22 | sibiria | if you're doing this via the autodialer you have that problem solved already |
| 14:07.09 | Alblasco1702 | sibiria, i want to play a message while dialing. |
| 14:07.28 | Alblasco1702 | and after x time repeat the message, |
| 14:07.36 | Alblasco1702 | while still dialing. |
| 14:09.04 | Alblasco1702 | i tried wit Dial(protocol/extension,240,L:240:25,5) but seems not to be doing it. |
| 14:09.20 | Alblasco1702 | *25:5 |
| 14:10.56 | *** join/#asterisk [TK]D-Fender (~joe@64.235.216.2) |
| 14:16.22 | sibiria | that only sets the dial timeout and hangup timers |
| 14:16.28 | sibiria | it has nothing to do with playing a soundfile |
| 14:20.30 | Alblasco1702 | sibiria, yes i figered that out. |
| 14:21.01 | [TK]D-Fender | "core show application dial" <- if you have questions, the answer is directly in the instructions |
| 14:22.06 | sibiria | you want to try the m() option i believe |
| 14:22.11 | sibiria | unless i am misunderstanding what you want to do |
| 14:22.21 | [TK]D-Fender | That would be the only dialplan way of doing this |
| 14:22.22 | sibiria | that's the "music on hold" option that allows for playback to the CALLER |
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| 14:42.39 | Samot | 9:50:29 AM <Alblasco1702> Hello, Is it possible to play a sound file on dial and repeat it after x time? << No. |
| 14:43.13 | [TK]D-Fender | well kinda.. the MoH method can work with eaither multiple copies or a pre-looped copy of a sound file |
| 14:43.54 | Samot | That would be the only way. |
| 14:44.24 | Samot | But "repeat it after x time" is the unknown |
| 14:44.28 | Samot | Is x time in seconds |
| 14:44.33 | Samot | or a number of rings? |
| 14:44.45 | Samot | Or how many times the actual audio in the file is played back? |
| 14:44.57 | [TK]D-Fender | I'd take that exactly as phrased and be "time" |
| 14:45.14 | [TK]D-Fender | so add in either extra blank audio files, or engineer the sound file accordingly |
| 14:45.35 | Samot | Alblasco1702: What is "X time"? |
| 14:46.02 | sibiria | arbitrary amount of delay between repeating the soundfile playback |
| 14:46.13 | sibiria | he wants music on hold |
| 14:46.25 | Samot | sibiria: You are not Alblasco1702. |
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| 14:47.00 | sibiria | we're all reasonable enough to understand basic language |
| 14:47.22 | Alblasco1702 | Samot, time between the plaback end the next playback. |
| 14:47.33 | Samot | OK so then just like they said |
| 14:47.42 | Alblasco1702 | Samot, yes |
| 14:47.49 | Samot | MoH will a recording that has all that you need in it. |
| 14:48.27 | Samot | Which also means, however long you set the Dial() for is how long you have to have that recording. |
| 14:49.30 | Alblasco1702 | Samot, ok it isn't repeating it |
| 14:49.41 | Samot | No. |
| 14:49.49 | Samot | If you Dial() for 300 seconds... |
| 14:49.55 | [TK]D-Fender | it can if you have the file multiple times |
| 14:49.57 | Samot | You need a MoH file that is 300 seconds. |
| 14:50.05 | Samot | So you either need one long file |
| 14:50.13 | Samot | Or multiple copies of the same file to playback |
| 14:50.13 | [TK]D-Fender | or the file has the audio repeated in the single file, etc |
| 14:50.20 | Samot | But again... |
| 14:50.33 | Samot | If the Dial() timeout hits, your recording will be cut short. |
| 14:50.46 | Samot | So you need to time this so it doesn't sound like the call was just cut off. |
| 14:50.53 | sibiria | you can do it with custom MoH playback, too |
| 14:51.01 | Samot | Yes. |
| 14:51.14 | Samot | But again, the recording needs to match the dial timeout |
| 14:51.25 | Samot | So it doesn't sound like a dropped call but rather a clean hangup. |
| 14:52.36 | Samot | Since this doesn't sound like just music playing. |
| 14:54.03 | Alblasco1702 | Samot, no it is for a message while you wait till the call is answered by someone. |
| 14:54.27 | Samot | Right. |
| 14:54.31 | Samot | So how long is that message? |
| 14:54.46 | Samot | 30 seconds? |
| 14:54.52 | Samot | 20? |
| 14:55.31 | Alblasco1702 | Samot, not yet recorded i think somthing like 10 seconds. |
| 14:55.34 | Samot | OK |
| 14:55.42 | Samot | What is the delay between playback going to be? |
| 14:56.09 | Alblasco1702 | somthing like four rings so a second of 20 |
| 14:56.36 | Samot | So it's a message for 10 seconds then 20 seconds of ringing and then the message again? |
| 14:56.47 | Alblasco1702 | yes. |
| 14:57.06 | Samot | So the average call is about 30 seconds. |
| 14:57.13 | Samot | Because some form of voicemail picks up |
| 14:57.26 | Samot | Perhaps less if an IVR or something else happens. |
| 14:57.40 | Samot | How many playbacks do you expect to loop through? |
| 14:58.50 | Alblasco1702 | somewhere between 6 and 8. |
| 14:59.16 | Samot | So you're going to be dialing the destination for 500 seconds at least? |
| 14:59.42 | Alblasco1702 | Samot, i have it set on 240. |
| 14:59.53 | [TK]D-Fender | Who would you be calling that would let their phone ring for minutes on end? |
| 15:00.02 | Samot | Well 10 second message plus 20 seconds of ringing = 30 seconds per loop |
| 15:01.06 | Samot | Like I said, the only time something would ring beyond 30 seconds is if they don't have voicemail |
| 15:01.23 | Samot | Even then the expectations is about 10 rings or so. |
| 15:01.36 | Samot | No one is going to sit on a call for longer that 6 or 7 rings. |
| 15:01.50 | Samot | Well the law of averages state that |
| 15:02.12 | Alblasco1702 | Samot, ok we don't use voicemail on openings hours. |
| 15:02.37 | Samot | So this is for inbound calls? |
| 15:02.42 | Alblasco1702 | yes |
| 15:03.02 | [TK]D-Fender | Why would you be ringing only a single destination for minutes on end? |
| 15:03.19 | Samot | Again, how long do you think people are going to sit waiting for someone to pick up? |
| 15:03.21 | [TK]D-Fender | And from the sound of things you could have MULTIPLE people stuck this way ringing them indefinately... |
| 15:03.59 | file | dare I say like some kind of... queue |
| 15:04.09 | Samot | well that would be one choice. |
| 15:04.13 | Alblasco1702 | [TK]D-Fender, multiple destinations. |
| 15:04.21 | Samot | Queue, Ring Group |
| 15:04.24 | [TK]D-Fender | it could be multiple to the same so far... |
| 15:04.45 | Samot | But again... |
| 15:05.07 | Samot | Who dials a "person" and waits 4 minutes for them to pick up? |
| 15:06.15 | [TK]D-Fender | worse still... not jsut waiting 4 minutes... having 4 minutes of actual continuos ringing on the phone over open air... |
| 15:06.28 | Samot | Well 10 seconds of message every 20 seconds. |
| 15:06.35 | Samot | That just sounds like no one is there. |
| 15:06.57 | [TK]D-Fender | I'm talking about the guy sitting next to whoevers phone is continuosly ringing.... |
| 15:07.57 | Samot | Well this is almost like a client I have.. |
| 15:08.05 | Samot | They did a "Ringless Voicemail" campaign... |
| 15:08.15 | Samot | And then when I was pulling some reports for them... |
| 15:08.40 | Samot | I noticed that people calling the number left in voicemail went to the queue but then sat and no agents picked up the call.. |
| 15:08.56 | Samot | That kind of thing leaves a bad taste in the callers mouth. |
| 15:09.06 | Samot | Just like calling a company and it seems like no one ever answers. |
| 15:09.21 | Alblasco1702 | when nobody is here they get a voicemail. |
| 15:09.22 | Samot | And since there's no voicemail, it seems like they really don't want to hear from you. |
| 15:09.29 | Samot | During business hours |
| 15:09.31 | Samot | ? |
| 15:09.37 | Samot | What happens when no one answers? |
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| 15:10.47 | Samot | I call your company during business hours, I sit on the phone for 240 seconds will destinations are dialed.... |
| 15:10.51 | Samot | What happens after 240 seconds? |
| 15:11.46 | Alblasco1702 | Samot, redial or can i work without timeout? |
| 15:12.01 | Samot | What do you mean redial? |
| 15:12.08 | Samot | You make me wait another 240 seconds?! |
| 15:12.14 | Alblasco1702 | asterisk redials internally. |
| 15:12.22 | Samot | How? |
| 15:12.31 | Samot | Dial() happens once. |
| 15:12.49 | Samot | If the timeout is reached, it doesn't "re-dial" automatically. |
| 15:12.58 | Samot | It just timesout and continues in dialplan. |
| 15:13.10 | Alblasco1702 | RetryDial |
| 15:13.22 | Samot | OK |
| 15:13.25 | Samot | That's horrible. |
| 15:14.11 | Alblasco1702 | Samot, ok so best is to create a queue. |
| 15:14.12 | Alblasco1702 | ? |
| 15:14.29 | Samot | Are your Dial()ing multiple devices at once? |
| 15:14.35 | Alblasco1702 | Samot, yes |
| 15:14.41 | Samot | Then yes. |
| 15:14.47 | Samot | A queue is the better option. |
| 15:15.38 | Samot | Because then you can have real MoH |
| 15:15.44 | Samot | Break in with your 10 second message |
| 15:15.54 | Samot | And only have Ringing when an agent is available to take a call |
| 15:16.59 | Alblasco1702 | Samot, ok thnx i search for making a que for it, |
| 15:17.22 | Alblasco1702 | Samot, has a que a timeout? |
| 15:17.30 | Samot | It has multiple timeouts. |
| 15:17.41 | Samot | How long a person can sit in the queue |
| 15:17.48 | Samot | How long an agent is dialed for |
| 15:30.40 | Alblasco1702 | Samot,what are "standard" timouts? |
| 15:31.34 | [TK]D-Fender | there is a timeout between calling memebers. There is a timeout for how long to ring them for. There is a timeout for how long they can sit around wating to get answered period |
| 15:31.52 | Samot | https://github.com/asterisk/asterisk/blob/master/configs/samples/queues.conf.sample |
| 15:43.45 | Alblasco1702 | thnx all who helped me. |
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| 16:01.46 | Alblasco1702 | Samot, what is the difference between a ring group and a queue? |
| 16:04.26 | [TK]D-Fender | Everything we just described |
| 16:04.41 | [TK]D-Fender | ring group is jsut a regular dial that dials multiple devices |
| 16:13.12 | Alblasco1702 | [TK]D-Fender, ok thnx. |
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| 16:58.44 | Alblasco1702 | so i need to get an incoming line to the queue... |
| 16:59.10 | [TK]D-Fender | If that does fit your nneeds better, sure... |
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| 18:05.43 | Alblasco1702 | how do i set musiconhold off for the queue? |
| 18:07.01 | [TK]D-Fender | What do you want instead? |
| 18:08.25 | Alblasco1702 | [TK]D-Fender, ring tone |
| 18:08.54 | [TK]D-Fender | "core show application queue" <--- |
| 18:09.47 | [TK]D-Fender | <PROTECTED> |
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| 20:28.33 | doppler | hi. I'm playing around with * and my google voice account, and I'm able to make calls, but the extensions can only talk (but not listen) and I can't seem to receive calls. |
| 20:28.52 | doppler | honestly I probably should not be using asterisk yet because I don't really understand how it works |
| 20:29.02 | doppler | but I'm wondering if there's a good place I should start troubleshooting |
| 20:29.19 | Samot | doppler: Start by not using Google Voice. |
| 20:29.27 | doppler | haha |
| 20:29.29 | doppler | yeah |
| 20:29.45 | Samot | doppler: They are actively shutting down the XMPP connections. Chan_Motif is XMPP |
| 20:30.02 | doppler | people have been saying that for like four years now and from what I can tell it has not actually happened |
| 20:30.12 | Samot | It's done. |
| 20:30.19 | Samot | It's happening right now. |
| 20:30.23 | doppler | huh |
| 20:30.24 | doppler | shit. |
| 20:30.43 | Samot | Even simonics.com, the largest SIP to GV gateway service has announced that there's only a couple more weeks. |
| 20:30.46 | Samot | July 18th |
| 20:30.48 | doppler | yeah |
| 20:30.59 | doppler | I had a simonics account in like 2012 or 2013 but I lost my login credentials |
| 20:31.07 | doppler | and realized that they were no longer taking accounts |
| 20:31.10 | Samot | Well they are done too. |
| 20:31.32 | doppler | so basically GV+asterisk is hopeless moving fwd? |
| 20:31.43 | Samot | They tried to move to the new GV SIP based platform but it seemed to require a major overhaul of their network. |
| 20:31.46 | Samot | Yes. |
| 20:31.50 | Samot | Exactly that. |
| 20:32.03 | doppler | that's a bummer |
| 20:32.22 | doppler | I'm down to pay for sip service but was hoping for a trial run :P |
| 20:32.23 | Samot | Free VoIP can't last forever. |
| 20:32.34 | doppler | well, google will still continue to offer it |
| 20:32.43 | doppler | it's just that they're apparently being dicks about xmpp access |
| 20:32.45 | Samot | Within their family of services. |
| 20:33.04 | Samot | XMPP is not going away for GV/Google |
| 20:33.14 | Samot | Third-Party XMPP access is. |
| 20:33.17 | doppler | what's "the new GV SIP based platform"? |
| 20:33.20 | [TK]D-Fender | That's not being "dicks" |
| 20:33.38 | [TK]D-Fender | Thinking you get a free ride forever is naive and whiny. |
| 20:33.42 | doppler | you're right. I'm not paying them so I can't complain. |
| 20:33.49 | Samot | Let's be clear about something people tend to lose sight off with GV. |
| 20:33.53 | Samot | 1) It's free |
| 20:33.59 | Samot | 2) It's not really supported |
| 20:34.06 | Samot | 3) There's no guarantee of service |
| 20:34.14 | [TK]D-Fender | Give me free shit forever! |
| 20:34.28 | doppler | [TK]D-Fender: stop :) |
| 20:34.34 | Samot | Chan_Motif has been changed so many times over the past few years I've lost count. |
| 20:34.47 | Samot | Because GV would just stop working in Chan_Motif due to GV updates. |
| 20:35.25 | doppler | sounds like a last cause unless you're going to use google everything and have patience |
| 20:35.32 | doppler | would anyone care to recommend a paid sip provider? |
| 20:35.39 | Samot | flowroute.com |
| 20:35.40 | doppler | s/last/lost/ |
| 20:36.14 | doppler | cool, I'll look into that one |
| 20:36.59 | doppler | [TK]D-Fender: I was salty b/c the timing worked out rather poorly for me. but you're correct, this is flawed thinking and I should know better. |
| 20:37.22 | [TK]D-Fender | Oh well |
| 20:37.41 | [TK]D-Fender | Time to get a reputable provider offering consistent services |
| 20:37.50 | doppler | what a bummer right |
| 20:38.37 | doppler | at least I know my hardware is working now, and I have slightly more experience messing w/ the asterisk console |
| 20:45.03 | doppler | how often do people come in here blabbing about GV, btw? :) |
| 20:49.16 | [TK]D-Fender | Every other day |
| 20:49.18 | [TK]D-Fender | same story |
| 20:50.12 | doppler | hah |
| 20:50.17 | doppler | well I'm sorry I had to be one of them |
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| 20:58.26 | doppler | and thanks for the recommendation, Samot. I'm waiting for a response to my support ticket to get my account activated. figure they'll get back on monday. |
| 20:58.29 | doppler | later! |
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