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| 08:20.20 | muAdmDev | I had BLF working with Snom phones. Then I added another dev state to an extension state (hint) in extensions.conf. So one extension state consists of two device states. Now BLF-LEDs only show idle and ringing state. When the extension is busy/dnd, LEDs just stay off. "core show hint" displays the correct state. Any hints? |
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| 16:15.32 | Nu`s | hello everyone, i have just tryed this asterisk but i don`t know how i can phone call someone using it. or if i need something else ... please help |
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| 16:35.03 | muAdmDev | Nu`s: https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Dial |
| 16:37.19 | [TK]D-Fender | Nu`s, Asterisk does not provide the service to call someone's phone. It is a PBX & Telephony toolkit that you can use to manage calls from devices (resembling phones & lines), and go out to them as well. Buying a Panasonic office phone system doesn't give you service. You still have to pay a provider for that end |
| 16:38.11 | [TK]D-Fender | A PBX just gives yout the ability to have IVR's, voicemail, queues, intelligent call processing like automatically choosing the cheapest provider out of a list you have set up based on where you want to call. |
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| 17:25.45 | zaf | [TK]D-Fender / Samot i think i may have found the common thread in my crashing queues issue. the systems with the issue are logging queue_log to an external mysql db, but the ones that don't have the issue do not |
| 17:26.34 | [TK]D-Fender | I am familiar that some kinds of DB issues can lock while others don't, but I'm not familiar with the particulars... |
| 17:27.25 | zaf | the solution for me will probably just be to disable logging of queue_log externally. there's not a huge amount of benefit to it for us |
| 17:27.49 | Samot | Yeah, that would do it. |
| 17:28.40 | zaf | would be nice if all logging would thread out to not cause deadlocks |
| 17:29.14 | sibiria | deadlocks are caused on the DB end, not the client |
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| 17:36.13 | [TK]D-Fender | Is the logging on another server, or is is a local service that crapped out? |
| 17:46.26 | zaf | another server |
| 17:48.38 | [TK]D-Fender | I would recommend running a local service and then let them replicate from one to the other |
| 17:49.24 | zaf | actually it was logging to both, looking at the config. perhaps that has a lot to do with it |
| 17:50.32 | sibiria | the problem could be as simple as your logging component doing updates on the rows but without proper indices in place |
| 17:50.39 | [TK]D-Fender | So local MySQL and remote both directly configured from *? |
| 17:51.04 | zaf | does logger actually update rows, or just insert? |
| 17:51.18 | sibiria | that depends on if you are running custom triggers etc. |
| 17:51.39 | sibiria | there's a lot of really bad advice out there on how to log to mysql/mariadb from asterisk |
| 17:52.10 | sibiria | also, if you're just doing inserts without poking around on the same rows at the same time, you shouldn't be running into deadlocks |
| 17:52.24 | sibiria | something tells me the problem is slow queries and timeouts |
| 17:53.19 | zaf | yeah, i agree |
| 17:53.58 | zaf | the simple solution for me is to stop logging there. there isn't any benefit to the queue_log for our reporting compared to regular CDR |
| 17:54.08 | sibiria | also, it takes *a lot*, or very specific scenarios, to trigger deadlocks in mysql/mariadb |
| 18:04.38 | Samot | zaf: queue_log holds all the queue activity. |
| 18:04.47 | Samot | Not the same as CDRs |
| 18:05.30 | zaf | correct, but that data is not important enough to be logged into the centralized mysql instance that we use for analytics |
| 18:05.37 | Samot | Ok |
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| 19:07.48 | *** topic/#asterisk is #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.24.1 (2018/12/26) 16.1.1 (2018/12/26), Security Only: 15.7.1 (2018/12/26); DAHDI: DAHDI-linux 2.11.1 (2016/03/01), DAHDI-tools 2.11.1 (2016/03/01); libpri 1.6.0 (2017/01/27) -=- Wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 |
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| 19:29.03 | HelpDeskJockey | What resource would you use to answer this question yourself: How do I find the config file that governs BLF behavior for a Sangoma S500 phone? |
| 19:32.24 | [TK]D-Fender | The admin guide for the phone itself |
| 19:32.39 | [TK]D-Fender | If they don't mention it then it's not a user-configurable thing |
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| 19:42.08 | HelpDeskJockey | Thank you. |
| 19:42.38 | HelpDeskJockey | When you say "user", do you mean "end user" or "non-Sangoma/Asterisk-developer"? |
| 19:43.33 | [TK]D-Fender | I mean nobody who doesn't work in their office on the dev team for their hardware |
| 19:43.51 | HelpDeskJockey | Thank you. |
| 19:44.19 | [TK]D-Fender | Anybody who isn't literally THE development team |
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| 19:57.16 | Samot | 2:29:04 PM <HelpDeskJockey> What resource would you use to answer this question yourself: How do I find the config file that governs BLF behavior for a Sangoma S500 phone? <-- You could also review the actual configs that are generated to see the settings. |
| 19:57.44 | Samot | The Sangoma phones are 100% meant to be managed via the EPM. |
| 19:57.52 | Samot | That's why it's free for Sangoma phones. |
| 19:58.44 | HelpDeskJockey | Thank you. It was my intention to examine the config files. |
| 19:58.47 | Samot | It's why it gets all those fun modules free of use without license fees. So these phones can be 100% managed in the GUI. |
| 19:58.49 | HelpDeskJockey | Either for the phone, or for Asterisk itself. |
| 19:59.02 | Samot | There is nothing in Asterisk for the phones BLF settings. |
| 19:59.27 | HelpDeskJockey | Not even for passing information to the phone? I was thinking I could modify the signal that Asterisk sends to the phone when the phone is monitoring another extension. |
| 19:59.43 | Samot | Modify it for what? |
| 20:00.00 | [TK]D-Fender | no |
| 20:00.05 | [TK]D-Fender | Ther is no "magic signal" |
| 20:01.02 | [TK]D-Fender | * doesn't say "blink this colour". That's not a thing. * says "here's a call" and the phone does what the phone does |
| 20:01.25 | [TK]D-Fender | * has no idea what screens, LEDS, etc the phone uses or how it looks. |
| 20:03.38 | Samot | Is this about the red/green color blindness again? |
| 20:04.05 | HelpDeskJockey | Yes. I was looking at this site: https://wiki.freepbx.org/display/PHON/Sangoma+P+Codes at the P codes. It seems like it may be possible for me to have a different P code used. |
| 20:05.08 | Samot | HelpDeskJockey: This is a phone thing. Most phones, like Sangoma, support a simple LED color scheme. Red for busy, Green for not. |
| 20:05.11 | Samot | That's it. |
| 20:05.22 | Samot | Some phones will use a blue but you'll need to get _those_ phones. |
| 20:05.33 | Samot | There isn't a software solution for a hardware problem. |
| 20:05.52 | Samot | If there is no hardware in the phone to make a blue or a different color LED looking at P options isn't going to do a thing. |
| 20:06.09 | Samot | Again, the EPM has all the options for BLF. The two colors are red and green. |
| 20:06.12 | HelpDeskJockey | As I have said from the beginning, I am not trying to change the color. I know that cannot be done. |
| 20:06.18 | HelpDeskJockey | But there is another option. Lit and unlit. |
| 20:06.40 | Samot | "Off" |
| 20:06.50 | Samot | You go into the EPM and you program the states. |
| 20:06.55 | Samot | "Off" = not lit. |
| 20:07.45 | Samot | https://wiki.freepbx.org/display/PHON/LED+Status+Light |
| 20:07.51 | HelpDeskJockey | Thank you. |
| 20:08.15 | HelpDeskJockey | Hmm, I believe the LED status light instead refers to the light at the very top of the phone. |
| 20:08.25 | HelpDeskJockey | Rather than the softkey BLFs. |
| 20:09.07 | Samot | But those have icons don't those change? |
| 20:09.18 | HelpDeskJockey | They are very small and change by very little. |
| 20:09.35 | HelpDeskJockey | They go from Blue to Orange. Similar issue to the Green vs Red color blindness problem. |
| 20:09.57 | Samot | green/red blindness has issues with red, green, orange and brown |
| 20:10.00 | Samot | blue is not an issue |
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| 20:10.09 | Samot | So basically when it's the only color they can see, it means what? |
| 20:10.38 | Samot | When it's one of the colors that comes in "blind" for them then it means what? |
| 20:10.48 | Samot | I get Green/Red, hard to tell. |
| 20:11.02 | Samot | But Blue/Orange. One of those isn't in the spectrum of blindness for them. |
| 20:11.22 | HelpDeskJockey | Okay, I guess. It's hard for me to differentiate and I am NOT color blind. |
| 20:11.47 | HelpDeskJockey | The icon appears to be 3mm wide and 4mm tall. It's just too small for clarity. |
| 20:11.51 | Samot | You have to work with them |
| 20:12.00 | Samot | And if this is an issue, get them a phone that suites their needs. |
| 20:12.16 | Samot | Can they tell the difference in the soft key change. |
| 20:12.21 | Samot | If they say "Yeah, it's blue.." |
| 20:12.29 | Samot | "Now I can't tell if it's red or orange." |
| 20:12.34 | Samot | Then...they can tell the difference. |
| 20:13.18 | Samot | Idle = Blue for everyone. Orange = In Use except for the color blind guy that might see brown. |
| 20:13.59 | HelpDeskJockey | I will continue searching for the Asterisk and Sangoma S500 config files that handle extensions, extension monitoring, and BLF behavior. I appreciate your assistance. |
| 20:14.37 | Samot | What do you think you're going to find? |
| 20:14.40 | Samot | Seriously. |
| 20:14.51 | Samot | Have you contact Sangoma support and asked for their thoughts? |
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