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| 00:19.20 | *** topic/#asterisk is Take the March 2019 Asterisk User Survey! https://goo.gl/forms/xL1VUHRsf95saly13 -- #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.28.1 (2019/09/05) 16.5.1 (2019/09/05), Security Only: 15.7.4 (2019/09/05); DAHDI: 3.0.0 (2018/11/15); libpri 1.6.0 (2017/01/27) -=- Wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 |
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| 01:21.09 | overyander | i just got my new d65 voip phone. i'm using it as a regular voip phone at the moment without dpma, etc. i am attempting to upgrade the firmware via the web interface. i have downloaded the latest version 2.8.6. my phone currently has 2.2.2. when i attempt to update the firmware via the web gui, i get a generic error saying that it failed. any suggestions? |
| 01:22.41 | overyander | correction on the error, i just did it again to get it exact... the error is "erro uploading firmware: there was a problem writing the firmware to disk" |
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| 19:52.55 | qakhan | hi all. how can we retain uniqueid and caller id of a attended transfer call? |
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| 20:35.12 | qakhan | I enable sendrpid=yes and trustrpid=yes. now i am getting callid in Remote-Party-ID: |
| 20:35.32 | qakhan | but still looking for uniqueid for that call |
| 20:37.49 | file | can you clarify what you mean by that... |
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| 20:38.26 | qakhan | I need caller id and unique id of an attended transfer call. |
| 20:38.46 | file | you haven't specified where or how |
| 20:39.12 | file | uniqueid is an internal construct and isn't exposed over SIP, for example |
| 20:40.46 | qakhan | caller A (123456789) calls to 3004, now there are two information callerid(123456789) and call unique id(unix time) generated. |
| 20:42.49 | qakhan | exten 3004 attended transfer caller A (123456789) to exten 3005. now two information callerid(3004) and call unique id(unix time) generated. |
| 20:43.10 | qakhan | i want to retain two information callerid(123456789) and call unique id(unix time) |
| 20:43.34 | file | that still doesn't state how you expect to access or do such things |
| 20:44.03 | qakhan | in SIP header |
| 20:44.47 | file | there's no functionality to place the channel unique id into SIP packets, except for the functionality to add/retrieve SIP headers which only works in the initial INVITE |
| 20:44.51 | qakhan | i am getting Remote-Party-ID: <sip:123456789@192.168.15.109>;party=calling;privacy=off;screen=no |
| 20:45.43 | qakhan | i dont really need both info in SIP header. if there is any other way i can get them? |
| 20:46.05 | file | ARI and AMI, in the dialplan... |
| 20:47.58 | qakhan | do you mean to use ManagerAction_Atxfer |
| 20:48.16 | qakhan | for attended transfer? |
| 20:49.50 | file | my answer was regarding getting the channel uniqueid - that can be done using the getvar action and probably some others |
| 20:49.59 | file | if that's not really what you want then you have to be clearer and more specific |
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| 20:56.55 | robmal | file: Sorry for just jumping in out of the box but you're doing a great job. You've got some paypal or anything so I can send you some beer credit? |
| 20:57.08 | file | ha no, that's fine |
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| 20:57.32 | file | I do have to inquire, what brought upon such a thing? |
| 20:59.11 | qakhan | there is a sip phone agents answer the calls in queue. agents attended transfer the calls to each other. but agents can only see the caller id of an agent who tranferred the call. i want to add acutall customer caller id in the sip phone and i also need unique id for further functions. |
| 20:59.49 | qakhan | as i said actuall caller id I got in sip header Remote-Party-ID: <sip:123456789@192.168.15.109>;party=calling;privacy=off;screen=no |
| 21:00.10 | qakhan | i will process that information and show in the sip phone |
| 21:00.48 | qakhan | i also need unique id of that call. |
| 21:01.10 | robmal | I've been here for some time, mostly just watching, but you're the most helpful developer of any project i've seen. If you don't want the beer money - pick someone who's silent or not here and deserves it in your opinion. |
| 21:01.15 | qakhan | that information can be in sip header or in dialplan varibale |
| 21:01.19 | file | as I said there's various ways to get at it, but there isn't a magic bullet that will just do what you want - you'll probably need to write custom logic yourself |
| 21:01.50 | file | https://wiki.asterisk.org/wiki/display/AST/Asterisk+17+Function_CHANNEL can be used to get the uniqueid of the current channel in the dialplan |
| 21:01.58 | file | and also over AMI using getvar |
| 21:02.18 | file | robmal: ha - thanks! I refuse to choose someone :P |
| 21:02.33 | seanbright | file chooses me |
| 21:02.51 | seanbright | thanks file |
| 21:02.53 | file | seanbright: non-alcoholic drinks are on you at Astricon? |
| 21:03.06 | seanbright | figuratively? sure |
| 21:03.15 | file | :P |
| 21:03.36 | file | you gave me an idea actually |
| 21:03.44 | robmal | seanbright: If file's ok with this - sure. How much for a glass in your region? |
| 21:03.57 | seanbright | no no. |
| 21:04.06 | seanbright | file is paid to be helpful |
| 21:04.14 | seanbright | i am unpaid to be a troll |
| 21:04.19 | seanbright | it's all in a day's work |
| 21:05.29 | robmal | Oh. |
| 21:05.42 | robmal | file: The beer money is no longer an option, sorry. |
| 21:05.44 | robmal | ;-) |
| 21:06.38 | robmal | TBH: you both deserve a beer, guys. Just send me your paypal addresses ;-) |
| 21:06.54 | AmyMalik | oh dear |
| 21:07.59 | seanbright | i would like to donate my beer to charity of your choice |
| 21:08.01 | seanbright | maybe AA |
| 21:08.55 | robmal | Sure, if they have paypal it's fine for me. |
| 21:12.47 | qakhan | @file i set CHANNEL(uniqueid) but i am not getting here is my config and CLI https://pastebin.com/u5NniDtF |
| 21:13.40 | file | I don't know if app_queue inherits variables |
| 21:14.08 | file | it is entirely possible it does not |
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| 21:15.45 | Samot | It's an attended transfer. Therefore the actual original call is on hold on another channel. The agents is calling another agent from their line as if it is a new call. |
| 21:16.19 | Samot | Then the transfer will REFER the held call to the active channel of the other agent. |
| 21:16.28 | Samot | That's how Attended Transfers work. |
| 21:16.56 | Samot | "Attended" as in the person doing the transfer is attending to it through out the entire process. |
| 21:18.09 | qakhan | right. question is how to retain actual call unique id |
| 21:18.21 | AmyMalik | don't donate a beer to AA |
| 21:18.23 | AmyMalik | donate them the equivalent cash |
| 21:18.24 | Samot | You'll have to get those variables when you do the transfer. |
| 21:18.43 | seanbright | well yeah... it was meant as a joke |
| 21:19.12 | Samot | Jokes don't go around here, joke dog. |
| 21:19.22 | seanbright | false |
| 21:19.36 | qakhan | here i set CHANNEL(uniqueid) https://pastebin.com/u5NniDtF |
| 21:19.58 | qakhan | but i am not getting it when i transfer |
| 21:20.05 | Samot | OK... |
| 21:20.34 | Samot | Caller comes in that is Channel A, goes to the queue. |
| 21:20.45 | qakhan | right |
| 21:20.50 | Samot | Queue calls agent that is Channel B. Channel A and B are bridged together. |
| 21:21.03 | qakhan | ok |
| 21:21.57 | Samot | Now agent 1 wants to transfer the call to agent 2. Agent 1 puts call on hold and calls Agent 2... |
| 21:22.10 | Samot | Caller is still on hold with Agent 1 until they finish the transfer. |
| 21:22.26 | qakhan | right |
| 21:22.30 | Samot | So now you have to get the channel variables on the callers channel and set them on Agent's 2 channel. |
| 21:22.37 | Samot | So where are you storing these things? |
| 21:23.17 | Samot | What does your dialplan look for calling extensions? Do you check for Attended or Blind transfers? |
| 21:23.39 | qakhan | i dont check Attended or Blind transfers? |
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| 21:24.19 | qakhan | here is dialplan and CLI my https://pastebin.com/u5NniDtF |
| 21:25.58 | file | This very much seems as though it would need an external application using AMI to track things |
| 21:26.12 | file | There's only so much you can do in dialplan |
| 21:26.20 | Samot | There is that. |
| 21:26.45 | Samot | qakhan: I asked about the diailplan for exten to exten calling. |
| 21:26.53 | Samot | Why did you post the queue stuff again? |
| 21:27.47 | qakhan | here https://pastebin.com/d3fbmR4p |
| 21:30.56 | Samot | So far you've shown nothing that has you saving the original callerID or setting a callerId to what you would like it to be. |
| 21:30.59 | Samot | It's all generic and basic. |
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| 21:32.03 | qakhan | i set sendrpid=yes and i am getting caller id in Remote-Party-ID: <sip:123456789@192.168.15.109>;party=calling;privacy=off;screen=no |
| 21:32.08 | qakhan | as I said |
| 21:32.15 | Samot | Again, generic and basic. |
| 21:32.26 | Samot | You're using the peer settings. |
| 21:32.44 | Samot | You're not saving the CALLERID(num) or CALLERID(name) from the incoming call... |
| 21:32.58 | Samot | You're letting the callerid setting of the peer set the extensions CallerID details... |
| 21:33.22 | Samot | You're not doing anything that would let you even be close to passing the original CallerID through. |
| 21:34.58 | qakhan | I tried exten => 0,n,Set(__cid=${CALLERID(num)})) before enter into queue |
| 21:35.31 | Samot | OK and then when that call is transferred are you setting it on the proper channel to send it through? |
| 21:35.39 | qakhan | but ${cid} is not returning CALLERID |
| 21:35.59 | igcewieling | To whoever fixed the T.38 seg fault bug, THANKS! |
| 21:36.28 | Samot | qakhan: You need to show a debug of this. |
| 21:36.37 | Samot | We have no idea how any of this flows. |
| 21:37.17 | qakhan | sip phone just dial the agent B exten and press transfer |
| 21:37.35 | qakhan | https://pastebin.com/d3fbmR4p works |
| 21:37.45 | Samot | Still not seeing how it actually flows through Asterisk |
| 21:37.52 | Samot | What is being set, when, where, etc. |
| 21:38.07 | qakhan | but your are right CALLERID need to be bind with Agent B channel |
| 21:38.16 | Samot | The phone's transfer button is going to put the call on hold and open a new channel. |
| 21:38.33 | qakhan | right |
| 21:39.00 | Samot | So how do you propose to get the CallerID of the channel on hold and inject it into the call from Agent 1 to Agent 2? |
| 21:39.16 | Samot | Like file said AMI will need to be involved in this. |
| 21:40.16 | qakhan | <Samot> So how do you propose to get the CallerID of the channel on hold and inject it into the call from Agent 1 to Agent 2?<---- that i need to know, therefore i am asking here |
| 21:40.36 | Samot | You were told. |
| 21:40.36 | Samot | Twice. |
| 21:40.43 | Samot | AMI is going to need to be involved in this. |
| 21:41.28 | Samot | No one is going to whip out a dialplan answer for this for you. |
| 21:41.46 | Samot | We'll point you in the right direction but you need to do some leg work here. |
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| 21:42.29 | qakhan | so send Channel A unique id and caller id to AMI before press transfer button on the phome |
| 21:42.36 | qakhan | phone* |
| 21:43.26 | Samot | Then when you do that AMI is going to send an event to tell you the channel is held. |
| 21:43.54 | qakhan | ok |
| 21:44.03 | Samot | Then you're going to need to know when Agent 1 dials into the PBX for Agent 2 that there is a call on hold that needs its CallerID used. |
| 21:45.14 | Samot | You know that things like FOP2 exist to do exactly all this via a GUI right? |
| 21:45.30 | Samot | Using AMI actions/events. |
| 21:45.35 | qakhan | yues |
| 21:45.36 | qakhan | yes |
| 21:46.11 | Samot | So it doesn't fit your needs or something? |
| 21:47.21 | qakhan | I can do it through AMI |
| 21:47.46 | qakhan | i was just asking if i can do it in dialplan |
| 21:48.22 | qakhan | like i get caller id and unique id in blindtransfer |
| 21:48.32 | qakhan | i dont have to do anything |
| 21:51.09 | Samot | That's because Blind Transfer is different than Attended Transfer. |
| 21:51.21 | Samot | with a Blind Transfer you are not _attending_ the call. |
| 21:51.31 | Samot | You're just passing it off and removing yourself from the call. |
| 21:51.36 | Samot | Totally different things. |
| 21:51.40 | Samot | Totally different results. |
| 21:51.45 | qakhan | ok |
| 21:51.56 | qakhan | thank you for your help |
| 21:54.29 | igcewieling | or you could, you know, use blind transfers. |
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| 21:55.09 | Samot | That was my thought. |
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