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| 00:16.03 | *** topic/#asterisk is Take the March 2019 Asterisk User Survey! https://goo.gl/forms/xL1VUHRsf95saly13 -- #asterisk The Open Source PBX and Telephony Platform (asterisk.org) -=- LTS: 13.28.1 (2019/09/05) 16.5.1 (2019/09/05), Security Only: 15.7.4 (2019/09/05); DAHDI: 3.0.0 (2018/11/15); libpri 1.6.0 (2017/01/27) -=- Wiki: wiki.asterisk.org -=- Code of Conduct: bit.ly/1hH6P22 |
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| 14:46.12 | tmoore | are there any devs on this morning? trying to update an opensource module to use astobj2.h and I could use a couple hints |
| 14:51.05 | file | if you have a specific question then #asterisk-dev is generally the place |
| 14:53.55 | tmoore | thx for the ref |
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| 16:16.11 | qakhan | hi all, can we create temp queue in the dialplan, add member in the queue and remove the queue after call compelet |
| 16:17.54 | Samot | No unless you're going to update queues.conf |
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| 16:18.16 | Samot | Or are running RealTime but I'm not 100% on being able to setup/tear down queues like that. |
| 16:20.23 | qakhan | ok |
| 16:22.21 | qakhan | we have an app which get caller ID when an agent answer the call. we are using AgentCall event of AMI to get the Caller id. now when agent park the call and un |
| 16:22.48 | qakhan | i am using AMI Action Redirect to unpark the call. |
| 16:23.50 | qakhan | i send redirect call to agent exten, but now AgentCalled event does not trigger and there is no call id in our app. |
| 16:24.33 | qakhan | so i was thinking to create the temp queue with agent exten and send the call to that queue and get AgentCalled event |
| 16:25.44 | qakhan | i alos search for any event which trigger on Exten called. but i could not find any |
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| 16:33.27 | Samot | So none of that is stored or giving when the Park events happen? |
| 16:34.26 | Samot | Because UnParkedCall event has all those details. |
| 16:35.30 | Samot | It has the Parkee (caller), Parker (agent that parked call), Parking details (lot, timeout) and the Retriever (who unparked it) details. |
| 16:35.47 | qakhan | yes i tried UnParkedCall. but it does not trigger. ParkedCallGiveUp tigger instead. |
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| 16:36.26 | qakhan | and i want thinking the reasone is because i am using Redirect to unpark the call. |
| 16:36.39 | Samot | Then something isn't being done right. |
| 16:36.48 | Samot | That even triggers when the caller hangs up from the lot. |
| 16:36.57 | qakhan | yes, |
| 16:37.04 | qakhan | you are right |
| 16:37.49 | qakhan | I think UnParkedCall tigger when someone unpark the call using phone (DTMF) |
| 16:39.37 | Samot | OK, either way. The same information about the caller is there. |
| 16:40.10 | Samot | The only difference is there is no Retriever data because there is none. |
| 16:42.37 | Samot | But yeah, I believe that UnParkedCall will trigger when unparked via res_parking in some manner. |
| 16:42.56 | Samot | Since you are transferring the call, you are removing the caller without it being answered. |
| 16:43.23 | Samot | So use ParkedCallGiveUp for that. |
| 16:43.36 | qakhan | so yes I am right Event: UnParkedCall trigger when i unpark the call using Phone |
| 16:44.29 | qakhan | ParkedCallGiveUp also trigger when caller handup the call while he/she waiting in the parkedcalls |
| 16:44.40 | qakhan | so ParkedCallGiveUp is not the right choise |
| 16:44.42 | Samot | Dude. |
| 16:44.46 | Samot | Seriously. |
| 16:44.52 | Samot | YOU are writing this. |
| 16:45.14 | Samot | So when YOU trigger a Redirect you know ParkedCallGiveUp is the event you are looking for. |
| 16:45.55 | Samot | Everything about this, outside of you lacking knowledge on the things you are using, seems to be a data/logic management. |
| 16:46.04 | Samot | issue. |
| 16:46.48 | qakhan | i am not looking for ParkedCallGiveUp. |
| 16:47.02 | Samot | No you are looking for the CallerID |
| 16:47.17 | Samot | The same thing you have looked for and gotten at other points in the call. |
| 16:47.33 | qakhan | I used it to get the required data but ParkedCallGiveUp is not the right choise. because it also trigger when caller hangup the call |
| 16:47.49 | Samot | But you are triggering it via a Redirect. |
| 16:48.04 | Samot | My point was that when you trigger it, you know the even is what you want. |
| 16:48.09 | Samot | Vs. just listening for it. |
| 16:48.23 | qakhan | i dont want to get the data when caller hangup the call. why would i show caller id if there is no call |
| 16:48.36 | Samot | Alright. |
| 16:49.00 | Samot | You are completely missing what I am saying. |
| 16:49.19 | qakhan | again i am not looking fot ParkedCallGiveUp. the right event is UnParkedCall |
| 16:49.30 | Samot | Why you need to keep getting the same data over and over again instead of storing it and reusing it to avoid this is beyond me. |
| 16:50.06 | Samot | Except using Redirect makes it fire ParkedCallGiveUp |
| 16:50.21 | Samot | Because it takes the call out of park without being answered. |
| 16:50.36 | qakhan | i understand what you are saying. |
| 16:50.39 | Samot | So you're not going to get the event you want unless you change how you get the call out of park. |
| 16:51.39 | Samot | Perhaps instead of a Redirect you trigger an Originate that goes to a context that unparks the call and then transfers it. |
| 16:51.51 | Samot | So that you get your UnParkedCall event. |
| 16:53.02 | qakhan | ok let me try this. |
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