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| 13:22.50 | Samot | So after close to 21 years, why on Earth do people still think Asterisk can be clustered? |
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| 14:09.06 | joepublic | not much can be clustered, but the idea seems seductive and lingers. |
| 14:09.25 | Guest1940 | Hello, is it not possible to change the device-state of a SIP endpoint using the ARI is it? /ari/deviceStates/SIP%2Fjane.miller?deviceState=BUSY returns that the device is uncontrollable. I wish to make the device UNAVAILABLE for new calls without involving pause. |
| 14:09.54 | file | you can not, it is controlled by the respective channel driver |
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| 14:15.53 | Guest1940 | file: that is a consistent answer, thanks. Is there a way I can do this without involving pause? |
| 14:16.17 | Guest1940 | The goal is to stop queue calls reaching that agent |
| 14:16.21 | file | if you are referring to app_queue, then I do not know |
| 14:17.13 | Guest1940 | app_queue have the wrapup timer, but it only executes after a queue call ends. I need to control this without an agent being involved in a queue call. |
| 14:17.46 | Samot | Why can't you pause them? |
| 14:18.01 | Guest1940 | I can, am just in the process to figure out it is the best approach |
| 14:18.21 | Samot | So you have an agent in a queue, you don't want that agent to take calls... |
| 14:18.37 | Guest1940 | in some very specific scenarios yes. |
| 14:18.52 | Samot | You either pause them, log them out, penalize them or change their state. |
| 14:19.19 | Samot | However, just changing them to BUSY makes it look like they are BUSY on a call. |
| 14:19.29 | Samot | So it could skew other reporting. |
| 14:19.51 | Guest1940 | Yeah I was thinking of setting them as UNAVAILABLE for 1-2s. |
| 14:19.59 | Samot | Why? |
| 14:20.03 | Guest1940 | Why not? |
| 14:20.10 | Samot | 1-2s? |
| 14:20.15 | Samot | What is the point? |
| 14:20.32 | Guest1940 | Stop the agents from being hit my queue calls for this duration |
| 14:20.38 | Guest1940 | by* |
| 14:20.39 | Samot | Then pause them. |
| 14:21.07 | Guest1940 | I might do that, as it seems on file I cannot change its device-state using the ARI |
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