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| 20:15.50 | landley | I hate Alaska Airlines. |
| 20:18.58 | mnemoc | landley: flew to akaska? |
| 20:19.10 | landley | No, trying to fly back from San Jose to Austin. |
| 20:19.22 | landley | Google booked me on Alaska Airlines for my trip to The Googleplex. |
| 20:19.32 | landley | I hadn't realized how spoiled I was by Southwest. |
| 20:19.50 | davidc__ | hates all airlines |
| 20:20.04 | davidc__ | well, except Air north or Cathay pacific |
| 20:20.06 | davidc__ | those are decent. |
| 20:20.17 | landley | Southwest sees its mission as to get you to your destination. |
| 20:20.28 | landley | If it has to cram you into an overhead bin to accomplish this, it will do so, but YOU WILL GET THERE. |
| 20:20.37 | landley | Alaska sees its mission as to fly planes around. |
| 20:20.41 | landley | This is a different thing. |
| 20:21.15 | landley | A couple years ago I arrived at the airport with 12 minutes until the scheduled departure time. Southwest got me through security and ON THE PLANE, with almost 90 seconds to spare. |
| 20:21.31 | landley | They _mobilized_. It was amazing to watch, and I've been a loyal customer ever since. |
| 20:21.46 | landley | Today, I arrived at the airport with 25 minutes until the scheduled departure time. |
| 20:22.13 | landley | (Because the phone in my hotel room broke and thus I didn't get my wake-up call. Hotel confirmed phone broken-ness while I was waiting for my taxi. Sigh.) |
| 20:22.49 | landley | Their check-in machine wouldn't list the flight. The lady at the alaska desk wasted time arguing with me. But I still made it to the gate 6 minutes before the flight was scheduled to leave... |
| 20:22.53 | landley | And was told it was already airborne. |
| 20:23.25 | davidc__ | oh delightful |
| 20:23.34 | landley | What the heck does the time on the itinerary _mean_, then? When they reach cruising altitude? |
| 20:23.45 | landley | But that wasn't what really annoyed me at them. |
| 20:24.04 | landley | They have exactly one flight per day to Texas. Next one, 8:55 am tomorrow morning. |
| 20:24.16 | landley | No flights to anywhere _else_ in texas today. |
| 20:24.42 | landley | Not just from this airport, from _anywhere_. I can't bounce off another airport, or do 2 or 3 transfers... Not an option. |
| 20:24.44 | mnemoc | landley: how was the interview? |
| 20:24.53 | landley | mnemoc: seemed to go well, but they always do... |
| 20:25.19 | landley | After a shift change, the lady at the gate offered to reschedule me on another airline, and I was happy! |
| 20:25.33 | mnemoc | doh |
| 20:25.33 | landley | The other airline would accept the face value of my ticket. Ok, close enough. |
| 20:25.46 | mnemoc | :) |
| 20:25.59 | landley | Except when I got to the desk to exchange the ticket, the lady there said "oh no, he was late this morning, it's his fault, we won't exchange the ticket." |
| 20:26.07 | landley | And she UN-FIXED it. |
| 20:26.13 | mnemoc | O_O |
| 20:26.18 | landley | This is the point at which I decided to hate this airline. |
| 20:26.36 | davidc__ | wow, I would be calling alaskan airlines corporate |
| 20:26.46 | davidc__ | stand at the ticket desk and say, just a moment while I call your head office |
| 20:27.39 | landley | I went to Southwest to see how a competent airline would handle it. Their last-minute flights cost less than Google paid to prebook on Alaska, but still aren't cheap. (You could get a netbook for that ticket price, albeit not a high-end one.) |
| 20:28.48 | landley | Southwest suggested several alternatives, even. They were apologetic they couldn't help, despite the fact that I hadn't actually given them any money this time around. |
| 20:29.07 | chouimat | nice |
| 20:29.30 | landley | That was the big difference. The Alaska people were clearly annoyed I was bothering them. |
| 20:29.39 | landley | Clear line between "my problem" and "their problem". |
| 20:29.56 | landley | The southwest people were "how can I help" right from the start. |
| 20:33.01 | landley | Anyway, I've got my laptop, I've got internet. I'll have to move out of the food court to go find an electrical outlet soonish, but I can get work done from here... |
| 20:35.33 | SpeedEvil | Clearly someone needs to make an improved ultrabase. |
| 20:35.58 | SpeedEvil | With 3l of jolt, and 2Kg of peanut butter. |
| 20:48.58 | landley | What's ultrabase? |
| 20:49.21 | mnemoc | i was wondering the same |
| 20:59.28 | SpeedEvil | Sorry |
| 20:59.34 | SpeedEvil | It's the thinkpad docking station |
| 21:00.25 | mnemoc | is that like an expensive usb hub? :) |
| 21:00.34 | SpeedEvil | basically. |
| 21:41.16 | Mirell | landley: Ouch. |
| 21:44.59 | Mirell | landley: That's why I hate companies booking flights for me. :D |
| 21:45.21 | landley | Mirell: True. But I like companies _paying_ for flights for me... |
| 21:48.47 | Mirell | Well, of course. |
| 21:55.08 | Mirell | landley: Get any souveniers? |
| 21:55.17 | landley | Couple of photos. |
| 21:55.33 | Mirell | Ah |
| 21:55.37 | landley | I got a photo of the sattelite dish, with people playing volleyball in it. |
| 21:55.41 | Mirell | Hee |
| 21:55.59 | landley | (It's not a sattelite dish. It's a round volleyball court. It just looks like one on google maps.) |
| 21:56.14 | Mirell | landley: Was about to say, you didn't fly to Arecibo. |
| 21:57.13 | calculus | there is also a 15-20ft android outside one of the offices |
| 21:57.39 | landley | And a bronze dinosaur skeleton, surrounded by pink flamingoes. |
| 21:57.46 | landley | Today, the skeleton was eating one of the flamingoes. |
| 21:57.54 | landley | Sometimes they're chasing it, sometimes it's chasing them... |
| 21:58.01 | calculus | heh |
| 21:58.16 | landley | Heh. Alaska airlines is now following me on twitter. Oh yeah, THAT'S going to help. |
| 21:58.49 | calculus | they want to apologize? |
| 22:09.38 | landley | calculus: no, of course not. |
| 22:09.56 | landley | I suspect they have a cron job that does a search on twitters mentioning them. |
| 22:10.03 | landley | No human was involved in this. |
| 22:10.10 | landley | Which may be their motto, actually. |
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| 23:33.51 | Mirell | landley: When does your plane leave? |
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| 23:43.12 | landley | Mirell: 8:55 am. |
| 23:43.14 | landley | Tomorrow. |
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| 23:51.18 | landley | Ooh, there's a fun corner case bug in FWL. |
| 23:51.26 | landley | (I break everything, including my own code!) |