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| 12:13.35 | wethrin | returns dick_turpin under the Distance Selling Regulations |
| 12:18.59 | dick_turpin | wethrin: What a nobehead I do so wish people who have no experience of business or trading would stfu I don't tell people how to code because I freely admit I don't know. Now I could "Read about it" but that still does not make me a fully qualified lawyer fully conversant with the law regarding sale of goods. |
| 12:20.42 | dick_turpin | What was even better was the next day Radio 4 had a news item on the very subject and a lawyer stated on there that while "The sale of goods act" was in place it was in fact up to the customer to take the supplier to court to claim whatever recompense they required and that in fact a store was not duty bound to refund/exchange there and then if they did not want to |
| 12:21.05 | wethrin | Ah, but the store is the supplier (to the customer) |
| 12:22.00 | dick_turpin | Fact of the matter is most stores cannot be arsed with the hassle so refund your money straight away. Of course Joe Public has got so used to that they think that is the correct action based on what they think the sale of goods act is all about |
| 12:24.33 | dick_turpin | Look on auto trader, you'll see loads of cars "Sold as seen" are you telling me you can buy that heap of junk and then like some weenie go "Sale of goods act, dale of goods act." no you can't |
| 12:24.50 | dick_turpin | dale? |
| 12:25.02 | dick_turpin | Maybe you have a cold |
| 12:25.05 | dick_turpin | ? |
| 12:28.46 | wethrin | I think there's a difference buying from a private individual rather than a retailer, though |
| 12:29.33 | dick_turpin | Nope |
| 12:29.50 | dick_turpin | Everything is covered under the sale of goods act |
| 12:30.45 | wethrin | http://www.tradingstandards.gov.uk/cgi-bin/shropshire/con1item.cgi?file=*adv0043-1011.txt |
| 12:30.53 | wethrin | It's not |
| 12:31.08 | wethrin | When you buy goods from a private individual, you don't have the same rights as when buying from a trader. The legal principle of caveat emptor, or 'buyer beware', operates. You have no right to expect that goods are of satisfactory quality or fit for their purpose but there is a requirement that they should be as described. You should check goods thoroughly before you buy them. |
| 12:32.26 | dick_turpin | The difference is while people are stupid they're not that stupid. So Screaming in Marks & Spencers that they sold you duff goods will get you a result screaming at Fingers Moran will get you a busted lip and a visit to your local small claims court |
| 12:33.22 | dick_turpin | I do so love that "Fit for purpose" statement. As did the lawyer I listened to. As he rightly stated "The problem is, in who's opinion is it fit for purpose?" |
| 12:33.40 | wethrin | That's for the judge to decide |
| 12:33.57 | dick_turpin | And I rest my case m'lud |
| 12:34.10 | wethrin | If I ask you for a printer that'll work with Linux, and you sell me some winprinter that doesn't - then the goods aren't fit for purpose |
| 12:34.33 | dick_turpin | But you've answered your own statement |
| 12:34.58 | wethrin | Well, that's an easy example :) |
| 12:35.15 | Leeds | although in a private transaction would it be fair to assume 'normal' levels of knowledge of the product being sold |
| 12:35.20 | dick_turpin | All I need to do is keep saying "It does mate, it's not my fault you're crap at CUPS" |
| 12:35.56 | Leeds | in other words, if my dad has no idea that there is such a thing as a printer which only works with Windows, could you fault him for selling it to you, misunderstanding the question? |
| 12:36.23 | dick_turpin | So I had a classic the other day |
| 12:36.58 | dick_turpin | An accountant asked me for a top end laptop. I verbally mentioned a figure of about £1000 |
| 12:37.27 | wethrin | Mine was more expensive than that |
| 12:37.29 | dick_turpin | Now the husband butted in and said "No no we buy em from PC world for about £600 |
| 12:37.33 | wethrin | But it is terribly shiny |
| 12:37.53 | dick_turpin | So I'm now looking at an HP for around £600 |
| 12:38.07 | wethrin | Just tell them to get it from PC World then |
| 12:38.16 | dick_turpin | Now I sell the a Pro book G450 I think it was |
| 12:38.21 | dick_turpin | them |
| 12:38.47 | dick_turpin | I do everything right. I do a proper quote, with the specs and they accept |
| 12:39.28 | dick_turpin | My guy goes over to install and do some other work and she refuses the laptop because... |
| 12:39.53 | dick_turpin | "It dosen't have a number pad" Well nobody mentioned one? |
| 12:40.20 | dick_turpin | "The screen is too small" It says very clearly 13.1 in the quote |
| 12:40.30 | wethrin | See, if she specified she needed a number pad... |
| 12:40.40 | dick_turpin | She didn't |
| 12:40.53 | wethrin | tough, then |
| 12:41.03 | dick_turpin | And she freelly admitted she saw the size of the screen in the quote |
| 12:41.07 | wethrin | And DSR wouldn't apply because she bought face-to-face? |
| 12:41.23 | dick_turpin | No via phone and email |
| 12:41.33 | wethrin | So DSR could apply? |
| 12:41.39 | dick_turpin | We are not a shop |
| 12:42.43 | dick_turpin | So we are now stuck with a £500 laptop that effectively is second hand and all because of this bollocks of "The customer is always right" |
| 12:45.26 | dick_turpin | But anyway. I didn't respond anymore to the thread as you could see it was riddled with wannabee knowitalls. :-D |
| 12:45.56 | dick_turpin | I'm surprised you wasn't on it morsing? :-) |
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| 14:05.27 | cbz | are you implying that morsing is a wannabee knowitall? |
| 14:14.49 | dick_turpin | I don't remember being nice enough to 'imply'? |
| 14:24.30 | cbz | I think last time i subscribed to that list some big shitstorm kicked off and i unsubscribed again |
| 14:29.34 | dick_turpin | TBH it was my own fault. I ignored it in a sense for days (I did read the messages) then I saw people who are clearly not in sales or involved in any kinda of business dealings other than how to run a fooking CAT5 network spouting all sort of bollocks as gospel and it was kinda red rag to a bull for me. |
| 14:45.39 | *** join/#gllug Cope (~nelsost1@37.188.125.80) |
| 14:45.50 | Cope | looks in |
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| 15:17.09 | Leeds | looks back out at Cope |
| 15:19.10 | Cope | beams |
| 15:19.12 | Cope | hello Leeds |
| 15:19.38 | Samb1 | >.> |
| 15:19.39 | Leeds | how's things? had a good Easter? |
| 15:19.40 | Cope | btw, gluggers: anyone looking for a job? I have 2 going: 1 junior & 1 senior sysadmin, in london |
| 15:19.49 | Cope | Leeds: very good thanks! |
| 15:19.53 | Samb1 | I'm interested :D |
| 15:20.10 | Leeds | grand! |
| 15:20.32 | Cope | only wrinkle in my world is that William just got back from school with a nasty-looking twisted knee |
| 15:20.41 | Cope | so i'm going to take him to the doctor shortly |
| 15:20.45 | Cope | Samb1: wizard! |
| 15:23.00 | Cope | btw where does the mailing list live these days? |
| 15:23.15 | Cope | istr it got moved / broken |
| 15:23.18 | Cope | a long time ago |
| 15:23.29 | Cope | and i've not had mail since |
| 15:23.35 | Cope | blames SlayerXP |
| 15:24.31 | Leeds | at least kids heal well :) |
| 15:26.41 | Cope | hopes so |
| 15:32.20 | dick_turpin | Cope: it lives here gllug@mailman.lug.org.uk |
| 15:32.34 | dick_turpin | And has done for over a year |
| 15:33.09 | wethrin | waves at Cope |
| 15:33.47 | dick_turpin | demands a finders fee from wethrin |
| 15:34.36 | Cope | "over a year" woo |
| 15:34.43 | Cope | hi wethrin |
| 15:36.09 | dick_turpin | Might be two for all I know |
| 15:37.26 | wethrin | gives dick_turpin a penny |
| 15:37.50 | wethrin | The old Gllug list died with one of Jason's machines, and it was never restored properly |
| 15:38.08 | wethrin | So Martin set up a new list on the mailman.lug.org.uk servers |
| 15:39.11 | dick_turpin | o_O I thought yaMatt set it up? |
| 15:39.54 | wethrin | no |
| 15:40.01 | wethrin | don't think so |
| 15:40.29 | popey | martin didnt |
| 15:40.36 | dick_turpin | Weird? I'm 99% certain he did. I shall ask his Lordship |
| 15:40.41 | popey | we (lug.org.uk) did at yamatts request |
| 15:40.44 | wethrin | Ah, okay |
| 15:42.07 | dick_turpin | Damn! I was hoping to interrogate yaMatt with some electrodes, a stickleback and some congealed cooking fat |
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| 16:00.16 | cbz | anyone here use A&A for voip? |
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| 16:58.08 | ChoHag | Good god. |
| 16:58.16 | ChoHag | Me> They have these things called manual pages. |
| 16:58.23 | ChoHag | Idiot> Very handy if you know it's there to look for. |
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| 18:54.43 | Cope | wethrin: still around? |
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| 18:58.33 | morsing | Cope! |
| 19:15.51 | Cope | ohai morsing :) |
| 19:15.56 | Cope | issues a round of hugs |
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| 20:31.16 | yaMatt | well... shit... http://www.downforeveryoneorjustme.com/http://www.gllug.org.uk/ |
| 20:45.03 | popey | yaMatt: works for me |
| 20:45.29 | yaMatt | seems ok now |
| 20:45.47 | yaMatt | looks like the server was down for a bit |
| 20:46.08 | popey | outrage |
| 20:46.36 | yaMatt | scary :) |
| 20:48.11 | yaMatt | as I'm not sure who controls the domain, but it might be Jason |
| 20:56.20 | Cope | all roads lead to jason |
| 20:59.58 | yaMatt | they do |
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