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| 09:10.23 | morsing | Linode doing host Xen reboots without properly informing people, in case anyone here use Linode |
| 09:13.57 | Leeds | when you say without properly informing... I got an email from them about it this morning |
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| 09:54.41 | morsing | Leeds: So did I - I happened to log in to my control pages yesterday, which I almost never do, to see a support ticket about the reboot, but at that point no emails. |
| 09:54.54 | morsing | I've got the email now, thanks |
| 09:58.25 | Leeds | just got an email from my non-technical boss, who has apparently been wandering around Linode's site, asking me to contact them - and cc: him - asking for details of their security architecture, in particular how they prevent hackers, malware and viruses from getting onto our server, in plain English he can understand |
| 09:59.30 | Leeds | to which the short answer is "no, Linode are not going to waste their time explaining virtual server security in plain English to a poxy customer with a single server" |
| 10:04.31 | murb | Leeds: ah I have customer with a embedded product that sits on customers networks, the stupid questions we have to deal with from folk are amazing! |
| 10:04.56 | murb | one guy unplugged his box, and then refused to pay for the service, as he wanted to know what version of "bash" was on the device. |
| 10:05.33 | Leeds | heh |
| 10:06.43 | murb | Leeds: linode don't have some worthless security certificates you can point $boss at? |
| 10:07.39 | murb | Leeds: point him at https://www.linode.com/security ? |
| 10:07.54 | Leeds | I suspect he got the same notification that morsing was talking about, and it's set him off on a security ramble |
| 10:08.15 | murb | ah the xen hypervisor updates? |
| 10:08.20 | Leeds | unfortunately, he's *started* by cut'n'pasting that page to me in email, and asking for detailed explanations |
| 10:08.23 | murb | the we'll have to reboot stuff. |
| 10:08.42 | Leeds | right, that one |
| 10:08.57 | murb | Leeds: i'd outsource that in a support message ,then you can come back to him with they refused to answer, or whatever :) |
| 10:09.03 | murb | outsource the misery :) |
| 10:09.28 | murb | they probably get this question many times and may in fact have a more detailed form reply. |
| 10:09.43 | Leeds | he pays me enough to waste my time on it - meeting with him tomorrow, so I'll try to waffle enough to deflect hmi |
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| 10:12.58 | murb | fair enough :) |
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| 13:26.19 | murb | Leeds: http://xenbits.xen.org/xsa/ # not a lot they can tell you for a few days :), but he can say look they have connections to get early access to vulnerability information. |
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| 17:14.09 | gregj | http://cl.ly/3L2b0f2n1X00/afghan_immigrants_joke.m4a |
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| 17:37.37 | *** topic/#gllug is Greater London LUG | Next Meet: Thursday Feb 26th 2015 at the Mulberry Bush pub from 6pm | http://www.gllug.org.uk |
| 17:40.29 | *** join/#gllug infobot (ibot@rikers.org) |
| 17:40.29 | *** topic/#gllug is Greater London LUG | Next Meet: Thursday Feb 26th 2015 at the Mulberry Bush pub from 6pm | http://www.gllug.org.uk |
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